At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service needs and ensuring satisfaction.
- Company: Join the Donnelly Group, a leader in customer service and automotive care.
- Benefits: Enjoy a competitive salary, 30 days annual leave, and healthcare perks.
- Other info: Great career progression opportunities in a supportive and dynamic environment.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Previous customer-facing experience and a passion for excellent service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Donnelly Group, Maydown Industrial Estate, 15A Carrakeel Drive, Maydown
We are currently recruiting a Customer Service Coordinator to join our Maydown team. The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team. The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.
Responsibilities
- Provide excellent customer service through professional communication via phone, online bookings, and face‑to‑face interactions.
- Schedule and manage service appointments, including vehicle drop‑offs and collections.
- Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
- Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
- Build and maintain strong customer relationships to encourage repeat business.
- Promote and recommend relevant products, services, packages, and retail options where appropriate.
- Coordinate with technicians regarding parts ordering and communicate any delays to customers.
- Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
- Process payments and maintain accurate service records and documentation.
Qualifications
- Previous two years experience in a customer‑facing or administrative role.
- Excellent communication skills and a customer‑service champion attitude.
- Strong organisational abilities and attention to detail.
- A team player who thrives in a busy, fast‑paced environment.
- Full valid driving licence.
- Excellent organisation and time‑management skills.
Benefits
- Market‑leading salary plus performance‑related bonus.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work‑life balance, and clear career progression opportunities.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Contract and Salary
Contract Type: Fulltime
Salary: Based on Experience
Closing Date: Friday 5th June, 2026
Locations
Customer Service Coordinator in Derry, Londonderry employer: Donnelly Group
Donnelly Group is an exceptional employer located in the vibrant Maydown Industrial Estate, offering a supportive work culture that prioritises employee growth and development. With a market-leading salary, comprehensive benefits including healthcare perks and generous annual leave, we foster a dynamic environment where customer service excellence is celebrated and rewarded. Join us to build meaningful relationships with customers while enjoying job security and clear career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Derry, Londonderry
✨Tip Number 1
Get to know the company! Research Donnelly Group and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about liaising with customers and technicians, make sure you can clearly explain vehicle issues and repair timelines. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be proactive during your interview! Think of ways you can enhance customer satisfaction and share those ideas. This shows that you’re not just looking to fill a position but are eager to contribute to the business objectives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Service Coordinator in Derry, Londonderry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your previous experience in customer-facing roles and showcase how your skills align with the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about communication, make sure your written application reflects your ability to convey information clearly and professionally. Use a friendly tone, but keep it polished. We love seeing candidates who can strike that perfect balance!
Highlight Your Organisational Skills:As a Customer Service Coordinator, you'll need to juggle multiple tasks. In your application, give examples of how you've successfully managed appointments or handled customer queries in a busy environment. We’re looking for those organisational wizards!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Donnelly Group!
How to prepare for a job interview at Donnelly Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities, such as managing service appointments and liaising between customers and technicians. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role heavily relies on excellent communication, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or built strong relationships with customers. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Be Proactive and Sales-Focused
The job requires a proactive approach to customer service and sales. Come prepared with ideas on how you could promote relevant products and services to customers. This shows that you’re not just focused on solving problems but also on enhancing the customer experience and driving business objectives.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
