At a Glance
- Tasks: Answer and process incoming calls to deliver excellent customer service.
- Company: Join the Donnelly Group, known for outstanding customer support.
- Benefits: Market-leading salary, performance bonuses, 30 days leave, and healthcare benefits.
- Other info: Enjoy a supportive environment with opportunities for growth.
- Why this job: Be the voice of a company that values customer experience and respect.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer. In order to support this aim we wish to recruit a full time permanent Customer Support Call Centre Operator.
The Role: To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
Key Responsibilities:
- Answer all calls as soon as it enters the system.
- Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
- Transfer each call to the relevant member of staff.
- Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
- Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
- Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager.
- Treat callers with respect and courtesy at all times.
- Handle callers' personal information in line with GDPR.
What We Offer:
- Market-leading salary plus performance-related bonus
- 30 days annual leave
- Pension provision
- Life insurance cover
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback
Customer Support Call Centre Operator TLNT1_NI employer: Donnelly Group
At the Donnelly Group, we are committed to fostering a supportive and dynamic work environment where our Customer Support Call Centre Operators can thrive. With a market-leading salary, generous annual leave, and comprehensive healthcare benefits, we prioritise employee well-being and professional growth. Our culture emphasises respect and teamwork, ensuring that every team member feels valued and empowered to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Call Centre Operator TLNT1_NI
✨Tip Number 1
Make sure you know the company inside out! Research the Donnelly Group and understand their values, especially their commitment to customer service. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being courteous and efficient, just like you would be with a real customer.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what it’s like to work in a busy call centre and how you can contribute to the excellent customer experience they pride themselves on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Call Centre Operator TLNT1_NI
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service in your application. We want to see how you've handled calls and provided excellent service in the past, so share specific examples that demonstrate your skills.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make sure your message is easy to understand.
Tailor Your Application:Take a moment to tailor your application to the role. Mention how your skills align with the responsibilities listed in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Donnelly Group
✨Know the Company Inside Out
Before your interview, take some time to research the Donnelly Group. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, make sure to listen carefully and respond thoughtfully. This is crucial for a Customer Support Call Centre Operator, as it reflects how you would interact with callers.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare examples from your past experiences where you successfully handled difficult calls or resolved issues. This will showcase your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
As a Customer Support Call Centre Operator, clear communication is key. During the interview, focus on speaking clearly and confidently. Use positive language and maintain a friendly tone, as this mirrors the customer experience you aim to provide.
