At a Glance
- Tasks: Answer and process incoming calls to deliver excellent customer service.
- Company: Join the Donnelly Group, known for outstanding customer support.
- Benefits: Market-leading salary, 30 days leave, healthcare perks, and career progression.
- Other info: Enjoy job security and a supportive work-life balance.
- Why this job: Be the voice of a company that values customer experience and teamwork.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
At the Donnelly Group we pride ourselves on the consistently high level of customer service we provide which starts the moment we receive a phone call from a customer, supplier or manufacturer.
In order to support this aim we wish to recruit a full time permanent Customer Support Call Centre Operator.
The Role: To answer and process all incoming calls made to the business/site in an efficient, courteous and timely manner and in doing so deliver an excellent customer experience.
Key Responsibilities:
- Answer all calls as soon as it enters the system.
- Consult with each caller, and obtain as much information as possible, so that calls are directed to the appropriate person or department on the first occasion.
- Transfer each call to the relevant member of staff.
- Transfer calls to the agreed Hunt Group or nominated person if the relevant member of staff is not available.
- Take, and pass on via email to the relevant member of staff, messages giving appropriate details of the caller and reason for the call when it has not been possible to connect a call.
- Escalate issues concerning calls not being answered to the Team Leader or directly to the relevant department manager.
- Treat callers with respect and courtesy at all times.
- Handle callers' personal information in line with GDPR.
What We Offer:
- Market-leading salary plus performance-related bonus.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work-life balance, and clear career progression opportunities.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
Customer Support Call Centre Operator employer: Donnelly Group
At the Donnelly Group, we are committed to fostering a supportive and dynamic work environment where our Customer Support Call Centre Operators can thrive. With a market-leading salary, generous annual leave, and comprehensive healthcare benefits, we prioritise employee well-being and career progression. Our culture of respect and teamwork ensures that every team member feels valued and empowered to deliver exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Call Centre Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Donnelly Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Donnelly Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Call Centre Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Donnelly Group:Your cover letter is your chance to shine! Tell us why you want to work at Donnelly Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Donnelly Group!
How to prepare for a job interview at Donnelly Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
