At a Glance
- Tasks: Engage with customers to boost retention and support dealership performance.
- Company: Dynamic company focused on customer service and retention.
- Benefits: Competitive salary, flexible working, 30 days leave, and healthcare perks.
- Other info: Enjoy a supportive environment with clear career progression.
- Why this job: Make a real difference in customer loyalty and dealership success.
- Qualifications: Proactive attitude and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Enniskillen We are looking for a proactive and results-driven Customer Retention Coordinator to help drive retention, workshop bookings, and dealership performance through our Aftersales platform.
In this role, you will engage with customers at key points in their ownership journey, identify aftersales opportunities, maintain accurate customer data, and support dealerships in maximising service bookings and customer loyalty.
Key Responsibilities Manage customer retention activities using our Aftersales platform.
Contact customers by telephone to secure service, maintenance, repair, and campaign bookings.
Monitor dealership performance, conversion rates, and retention opportunities.
Support marketing consent capture and CRM data quality initiatives.
Review and validate prospect lists, ensuring data accuracy and quality.
Identify trends and provide feedback to help improve dealership performance.
Carry out regular data cleansing and reporting activities.
What We Offer Competitive Salary and performance related bonus Flexible working opportunities 30 days annual leave Pension provision Life insurance cover Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme Cycle to Work Scheme Long Service Awards Enhanced maternity & paternity leave Job security, work-life balance, and clear career progression opportunities Additional Information This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
We value diversity and inclusion across our workforce.
Customer Service Coordinator - Maternity Cover employer: Donnelly Group
Donnelly Group is an exceptional employer located in Newtownabbey, offering a vibrant work culture that prioritises customer satisfaction and employee well-being. With a market-leading salary, generous annual leave of 30 days, and comprehensive healthcare benefits, employees are supported in both their professional and personal lives. The company fosters growth opportunities, ensuring that team members can develop their skills while making a meaningful impact in the automotive service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Maternity Cover
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Donnelly Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Donnelly Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator - Maternity Cover
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Donnelly Group.
How to prepare for a job interview at Donnelly Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Donnelly Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Donnelly Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
