At a Glance
- Tasks: Be the go-to person for customers, helping them with vehicle issues and repair timelines.
- Company: Join the Donnelly Group, Northern Ireland's largest family-owned automotive company since 1947.
- Benefits: Enjoy competitive pay, work-life balance, generous holidays, and community volunteering opportunities.
- Other info: Get involved in fun team events and charity fundraisers while working hard and playing hard.
- Why this job: Gain valuable experience in customer service while making a positive impact in your community.
- Qualifications: Strong communication skills, sales experience, and a full driver's licence are essential.
The predicted salary is between 24000 - 36000 £ per year.
Location: Donnelly Bros, 101 Irvinestown Road, Kilmacormick
We are currently recruiting for a Customer Service Advisor / Co-ordinator to join our team. You will act as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. You will display exemplary customer service skills and a sales-minded attitude.
Job Duties- Communicates with clients about vehicle problems, insurance questions, and warranty issues
- Maintains positive relationships with clients to ensure repeat and return customers
- Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about products and services
- Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
- Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Acts as an advocate for clients when communicating vehicle problems and needs to repair department
- Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
- Processes customer payments
- Demonstrates extensive knowledge of service department
Please note that the above job duties are a guideline and do not aim to detail every possible task and expectation. This job description may be subject to change and periodic review.
Essential Criteria- Excellent customer facing skills
- Excellent organisation and time management skills
- Strong communication skills
- Sales experience
- Self motivated
- Team management
- Strong computer skills
- A full driver's licence as driving duties is involved.
- Previous Experience in Vehicle Service Department
- Excellent customer facing skills
- Previous working experience with targets and selling.
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunities employer. The company reserves the right to expand the short listing criteria to facilitate the short listing process. Please note that the closing date may end earlier dependent on application numbers.
Customer Service Advisor / Service Co-Ordinator in Enniskillen employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and community involvement. With competitive salaries, generous holiday allowances, and continuous training opportunities, employees can thrive both personally and professionally in Kilmacormick. The company fosters a sense of teamwork through engaging activities and a commitment to giving back, making it a rewarding place to build a career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Service Co-Ordinator in Enniskillen
✨Tip Number 1
Familiarise yourself with the Donnelly Group's services and products. Understanding what they offer will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this role. This will prepare you to handle customer inquiries and concerns confidently.
✨Tip Number 3
Highlight any previous sales experience you have, especially in a customer-facing role. Be ready to discuss how you successfully met targets and built relationships with clients.
✨Tip Number 4
Show your enthusiasm for the automotive industry. Being passionate about cars and customer service can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Customer Service Advisor / Service Co-Ordinator in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to communicate effectively and manage customer relationships.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention how your skills align with the job requirements and express your enthusiasm for joining the Donnelly Group.
Highlight Relevant Skills:In your application, emphasise your organisational skills, time management, and strong communication abilities. Provide examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Showcase Your Sales Experience:If you have sales experience, make sure to include it in your application. Discuss any targets you've met or exceeded and how you approached suggestive selling in past positions.
How to prepare for a job interview at Donnelly Group
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is crucial. Prepare examples of how you've successfully handled customer inquiries or complaints in the past, demonstrating your problem-solving skills and empathy.
✨Demonstrate Sales Acumen
Since the role requires a sales-minded attitude, be ready to discuss your previous sales experiences. Think of specific instances where you upsold products or services and how that benefited both the customer and the company.
✨Know the Company and Its Services
Research Donnelly Group and its offerings thoroughly. Familiarise yourself with their services, values, and community involvement. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice responses to common situations you might encounter as a Customer Service Advisor, such as dealing with an unhappy customer or coordinating with technicians about vehicle repairs.
