At a Glance
- Tasks: Engage customers and drive retention through our Aftersales platform.
- Company: Join a dynamic team focused on customer loyalty and dealership performance.
- Benefits: Enjoy a competitive salary, flexible working, and 30 days annual leave.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Make a real impact on customer experiences and dealership success.
- Qualifications: Proactive attitude and strong communication skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: Ballymena, Dungannon or Enniskillen (Applicants may choose their preferred location)
We are looking for a proactive and results-driven Customer Retention Coordinator to help drive retention, workshop bookings, and dealership performance through our Aftersales platform. In this role, you will engage with customers at key points in their ownership journey, identify aftersales opportunities, maintain accurate customer data, and support dealerships in maximising service bookings and customer loyalty.
Key Responsibilities
- Manage customer retention activities using our Aftersales platform.
- Contact customers by telephone to secure service, maintenance, repair, and campaign bookings.
- Maintain accurate customer records and update all contact outcomes.
- Monitor dealership performance, conversion rates, and retention opportunities.
- Support marketing consent capture and CRM data quality initiatives.
- Review and validate prospect lists, ensuring data accuracy and quality.
- Identify trends and provide feedback to help improve dealership performance.
- Carry out regular data cleansing and reporting activities.
What We Offer
- Competitive Salary and performance related bonus
- Flexible working opportunities
- 30 days annual leave
- Pension provision
- Life insurance cover
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback
Customer Retention Coordinator TLNT1_NI employer: Donnelly Group
Join a dynamic team as a Customer Retention Coordinator in Ballymena, Dungannon, or Enniskillen, where we prioritise employee well-being and professional growth. With competitive salaries, flexible working options, and comprehensive healthcare benefits, we foster a supportive work culture that values your contributions and encourages career development. Experience the satisfaction of making a meaningful impact on customer loyalty and dealership performance in a role that offers both challenge and reward.
