At a Glance
- Tasks: Engage customers and drive retention through our Aftersales platform.
- Company: Join a dynamic team at Donnelly Group, a leader in customer service.
- Benefits: Enjoy competitive salary, flexible working, and 30 days annual leave.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Make a real impact on customer loyalty and dealership performance.
- Qualifications: Proactive attitude and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ballymena, Dungannon or Enniskillen (Applicants may choose their preferred location).
We are looking for a proactive and results-driven Customer Retention Coordinator to help drive retention, workshop bookings, and dealership performance through our Aftersales platform. In this role, you will engage with customers at key points in their ownership journey, identify aftersales opportunities, maintain accurate customer data, and support dealerships in maximising service bookings and customer loyalty.
Key Responsibilities
- Manage customer retention activities using our Aftersales platform.
- Contact customers by telephone to secure service, maintenance, repair, and campaign bookings.
- Maintain accurate customer records and update all contact outcomes.
- Monitor dealership performance, conversion rates, and retention opportunities.
- Support marketing consent capture and CRM data quality initiatives.
- Review and validate prospect lists, ensuring data accuracy and quality.
- Identify trends and provide feedback to help improve dealership performance.
- Carry out regular data cleansing and reporting activities.
What We Offer
- Competitive Salary and performance related bonus.
- Flexible working opportunities.
- 30 days annual leave.
- Pension provision.
- Life insurance cover.
- Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme.
- Cycle to Work Scheme.
- Long Service Awards.
- Enhanced maternity & paternity leave.
- Job security, work-life balance, and clear career progression opportunities.
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.
Customer Retention Coordinator employer: Donnelly Group
Donnelly Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and career development. With competitive salaries, flexible working opportunities, and comprehensive benefits including healthcare and generous leave policies, we empower our Customer Retention Coordinators to thrive in their roles while contributing to customer loyalty and dealership success in the vibrant locations of Ballymena, Dungannon, or Enniskillen.
