At a Glance
- Tasks: Process warranty claims efficiently and ensure compliance with manufacturer policies.
- Company: Join Donnelly Group, Northern Ireland’s largest family-owned motor retailer.
- Benefits: 30 days holiday, health cash back scheme, and continuous development opportunities.
- Other info: Diversity and inclusion are at the heart of our workforce.
- Why this job: Kickstart your career in a dynamic environment with full training and support.
- Qualifications: Experience in warranty administration preferred; strong IT skills essential.
The predicted salary is between 31500 - 38500 £ per year.
There has never been a more exciting time to join Donnelly Group and advance your career. Based in Ballymena, this Group role offers excellent facilities, industry-leading pay, and full training to support your continued development.
As a Warranty Administrator, you will be responsible for the accurate and efficient processing of warranty claims in accordance with manufacturer policies and procedures. This includes the submission, tracking, and reconciliation of claims to ensure maximum reimbursement while maintaining compliance with all warranty standards and audit requirements across the Group.
Key Responsibilities
- Process and submit warranty claims accurately and within required deadlines using manufacturer warranty systems.
- Review repair orders to ensure accuracy, completeness, and compliance with warranty policies and procedures.
- Monitor claim statuses, follow up on outstanding submissions, and resolve rejected or declined claims.
- Maintain up-to-date knowledge of warranty policies, technical service bulletins, and recall campaigns.
- Liaise closely with Technicians and Service Advisors to ensure all supporting documentation and diagnostic information is recorded correctly.
- Prepare and maintain records to support internal and manufacturer warranty audits.
- Communicate with manufacturer warranty representatives to resolve claim queries and policy-related issues.
- Assist with goodwill applications and provide guidance on warranty-related technical enquiries.
- Ensure all warranty submissions and correspondence are accurately recorded and maintained.
- Support and guide the aftersales team on warranty procedures and best practices, delivering training where required.
Candidate Requirements
- Experience in warranty administration (ideally in the automotive industry but not essential).
- Proficiency in Microsoft Office.
What We Offer
- 30 Days’ Holiday — increasing with long service
- Health Cash Back Scheme
- Employee Assistance Programme — including GP Anytime
- Enhanced Maternity & Paternity Pay
- Pension Provision & Life Assurance
- Access to Discounted Private Medical Cover
- Retail Discounts through BenefitHub
- Cycle to Work Scheme
- Kingsbridge Diamond Membership Club
- Continuous Development & Learning
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
About the company
For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.
Required Criteria
- Strong IT skills, knowledge of the Microsoft suite, previous experience with a CRM system would be an advantage.
- Knowledge of claims processes, in particular warranty or finance concerns would also be an advantage.
- Knowledge of the motor industry would be an advantage, but is not essential as full training will be provided.
Warranty Administrator in Ballymena employer: Donnelly Group NI
Donnelly Group is an exceptional employer, offering a dynamic work environment in Northern Ireland where you can thrive as a Senior Workshop Controller. With a strong focus on employee development and a commitment to high standards of quality and customer service, we provide ample opportunities for growth within the automotive industry. Join our passionate team and enjoy the unique advantage of working with prestigious brands like Jaguar Land Rover, all while being part of a supportive and collaborative culture.
