At a Glance
- Tasks: Process customer bets and handle queries while maintaining a welcoming environment.
- Company: Betfred, established in Salford in 1967, is a world-renowned bookmaker with over 1300 shops.
- Benefits: Enjoy competitive pay, pension contributions, and access to a 24/7 online GP for you and your family.
- Other info: Flexible working hours include evenings, weekends, and public holidays.
- Why this job: Join a dedicated team enhancing customer experiences in a dynamic retail environment.
- Qualifications: Must be 18+, have the right to work in the UK, and possess outstanding customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Working in our retail teams, you'll enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers' bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
What you'll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
What's in it for you:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
Retail Customer Service - 24 Hours employer: DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred
At Betfred, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer Service Advisor in our innovative environment, you'll benefit from comprehensive training programmes, opportunities for career advancement, and the chance to be part of a team that values your contributions. Join us in our mission to deliver exceptional service and enjoy the unique advantages of working with a leading name in the betting industry.
Contact Details:
DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred Recruitment Team
