At a Glance
- Tasks: Enhance customer experiences and engage with our exciting products and promotions.
- Company: Join Betfred, a world-renowned bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, flexible hours, and 24/7 online GP access.
- Other info: Structured training programme and excellent career growth opportunities await you.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Outstanding customer service skills and a passion for engaging with people.
The predicted salary is between 20000 - 25000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business.
Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers.
Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape.
With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
Here is where you come in Working in our retail teams, youll enhance Betfred customers experiences every single day.
From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services.
In doing so, you will help create a welcoming environment where our customers experiences are always enjoyable and responsible.
Engaging customers with expert knowledge of our products and promotions Supporting key promotional events throughout the sporting calendar.
Being a team player collaboration is key to improving the customer experience.
Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals.
To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible.
By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We prioritise player safety and well-being, providing resources and support for those who may need assistance.
Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
Must be able to work evenings, weekends, and public holidays.
Outstanding customer service skills and the ability to engage all customers.
A competitive rate of pay and pension contribution Generous discretionary bonus schemes, incentives and competitions An annual leave entitlement that increases with your length of service Access to an online GP 24/7, 365 days a year for you and your immediate family.
Employee wellbeing support through our Employee Assistance Programme.
Enhanced Maternity & Paternity pay Long service recognition Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream For more information, visit our Why join us page Whats next?At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace.
Locations
Customer Service Advisor - Training in Kent, Marden employer: DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred
At Betfred, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer Service Advisor in our innovative environment, you'll benefit from comprehensive training programmes, opportunities for career advancement, and the chance to be part of a team that values your contributions. Join us in our mission to deliver exceptional service and enjoy the unique advantages of working with a leading name in the betting industry.
Contact Details:
DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Training in Kent, Marden
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred, make sure they see your passion for helping others!
We think you need these skills to ace Customer Service Advisor - Training in Kent, Marden
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred.
How to prepare for a job interview at DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at DONE BROTHERS (CASH BETTING) LIMITED T/as Betfred and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
