Sales & Customer Service Manager

Are you ready to develop into a more senior role, taking ownership of customer relationships and commercial activity? Do you want to support Doncasters to continue turning metals into motion? At Doncasters we have an exciting opportunity for a Sales and Customer Service Manager to join our team in Droitwich Spa, Worcestershire! This role will require 4 days working on site per week.

As a leading international manufacturer of specialist superalloys and high-performance alloy components, we provide critical solutions to some of the world’s most demanding industries, including aerospace, Industrial Gas Turbines, automotive, medical, and other specialist sectors. With a heritage spanning nearly 250 years, we’ve built a global reputation for technical excellence, innovation, and engineering that performs where it matters most. Today, we operate across 20 sites worldwide, employing almost 3,000 professionals.

This includes engineers and production teams to HR, marketing, and other support functions, who are united by a shared sense of purpose. At Doncasters, we believe in doing things the right way. That means acting with integrity, delivering with commitment, and working as one team to achieve more, together.

Whether you’re developing precision-engineered components, running world-class manufacturing operations, or supporting our people and processes, your role is part of something much bigger. Join us and contribute to a legacy built on performance, precision, and the values that drive us forward - excellence, commitment, teamwork, and integrity.

What we can offer you:

• An interesting and varied field to work in.
• An environment where you can learn and grow through constant development opportunities.
• Company cash health care plan with an extensive range of benefits.

The Role

We are seeking a motivated Sales and Customer Service Manager to manage our customer portfolio and head up a small sales/customer service function, leading one team member. This role works closely with engineering, operations, and other internal teams to ensure excellent service delivery, strong customer relationships, and effective commercial support.

The ideal candidate will be detail-orientated, analytically minded and experience within manufacturing (ideally within castings or aerospace) that may be looking for the next step up into a more senior role, with responsibility for nurturing existing onsite customers while developing relationships with new ones!

Interested? If you have any of the below skills, we would love to talk to you about your next career move:

• Proven experience of managing and developing successful customer relationships in an Engineering/Manufacturing sector.
• Knowledge of precision casting or related sector is desired.
• Knowledge and experience of working with OEM’s in the Aerospace and/or IGT industries.
• Understanding of profit margins, business finance and management costing.

To Apply

Apply online. We’ll be in touch with you quickly after receiving your application.

Equal opportunities

Doncasters is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability- physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process.