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- Tasks: Provide first and second-line IT support, resolving incidents and service requests.
- Company: Join Doncasters, a leading manufacturer with a legacy of innovation and excellence.
- Benefits: Enjoy a cash health care plan, development opportunities, and a supportive work environment.
- Why this job: Be part of a team that turns metals into motion and impacts global industries.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Ross and Catherall, Forge Lane, Killamarsh, Sheffield, United Kingdom
Job Description
Are you an IT Service Desk Analyst looking for your next opportunity?
At Doncasters we have an exciting opportunity for anIT Service Desk Analyst to join our team at Ross and Catherall based in Sheffield!
Working hours: Mon – Thus: 8:30 – 17:00, Friday: 8:30- 14:10
Place of work: Fully onsite at Ross & Catherall
Did you know that every time you take a flight, drive somewhere, or switch on a light, there’s a chance Doncaster s played a part in making that happen?
As a leading international manufacturer of specialist superalloys and high-performance alloy components, we provide critical solutions to some of the world’s most demanding industries, including aerospace, Industrial Gas Turbines, automotive, medical, and other specialist sectors.
With a heritage spanning nearly 250 years, we’ve built a global reputation for technical excellence, innovation, and engineering that performs where it matters most. Today, we operate across 20 sites worldwide, employing almost 3,000 professionals. This includes engineers and production teams to HR, marketing, and other support functions, who are united by a shared sense of purpose.
At Doncaster’s, we believe in doing things the right way. That means acting with integrity, delivering with commitment, and working as one team to achieve more, together. Whether you\’re developing precision-engineered components, running world-class manufacturing operations, or supporting our people and processes, your role is part of something much bigger.
Join us and contribute to a legacy built on performance, precision, and the values that drive us forward – excellence, commitment, teamwork, and integrity.
What we can offer you:
- An interesting and varied field to work in.
- An environment where you can learn and grow through constant development opportunities.
- Company cash health care plan with an extensive range of benefits.
The Role
Join our team as an IT Service Desk Analyst and play a key role in providing first- and second-line IT support to our Ross & Catherall site and the wider Doncasters team. You’ll handle both incidents and service requests, offering support across hardware, software, and network applications. Using your problem-solving skills, you’ll diagnose and resolve issues, escalating them when necessary. Communication skills will be essential as you keep employees updated on progress and resolutions.
In addition to service desk support, you’ll contribute to system administration activities, including server and network checks, backup monitoring, and patch management. You’ll also ensure IT hardware is installed, maintained, and compliant with security standards.
You will also produce and maintain documentation such as user guides and standard operating procedures to enable the continued smooth operations of the team.
Come and join our team and enable us to continue turning metals into motion!
Interested?
If you have any of the below skills, we would love to talk to you about your next career move:
To succeed in this role, you will have experience working in a service desk or IT support role providing 1 st or 2 nd line support and communication and customer service skills to deliver this support. This role will utilise Manage Engine suite, so experience using this tool is advantageous.
To Apply
Apply online.
We’ll be in touch with you quickly after receiving your application.
Equal opportunities
Doncasters is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability- physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact careers@doncasters.com .
Ross and Catherall, Forge Lane, Killamarsh, Sheffield, United Kingdom
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I.T. - IT Service Desk Analyst employer: Doncasters
Contact Detail:
Doncasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T. - IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into Doncasters. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of real-life scenarios where you’ve successfully resolved IT issues. Doncasters values teamwork and integrity, so be ready to share how you embody these traits.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical problems. This will demonstrate your ability to keep employees updated, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, it shows you’re genuinely interested in joining the Doncasters team.
We think you need these skills to ace I.T. - IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight relevant experience, especially in 1st and 2nd line support, and any specific tools like Manage Engine that you’ve used. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Doncasters and how your background makes you a great fit. Keep it concise but engaging – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully diagnosed and resolved IT issues. We’re all about problem-solving here at Doncasters, so show us what you can do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application, and we’ll be in touch with you soon after. Let’s get the ball rolling on your next career move!
How to prepare for a job interview at Doncasters
✨Know Your Tech
Brush up on your technical knowledge related to IT service desk roles. Familiarise yourself with common issues, troubleshooting techniques, and the Manage Engine suite, as this will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since communication is key in this role, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with users in the past, especially when resolving issues or providing updates.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Understand the Company Culture
Research Doncasters and their values, such as integrity and teamwork. Be prepared to discuss how your personal values align with theirs and how you can contribute to their legacy of excellence and commitment.