At a Glance
- Tasks: Monitor alarms and coordinate emergency responses in a professional control room.
- Company: Join the Doncaster Security Operations Centre, a leader in alarm monitoring.
- Benefits: Starting salary of £27,000, pension scheme, medical cover, and life insurance.
- Other info: Full training provided, including a funded SIA CCTV Operator licence.
- Why this job: Be part of a crucial team that ensures safety and security 24/7.
- Qualifications: Customer service experience, strong communication skills, and good IT knowledge.
The predicted salary is between 27000 - 27000 £ per year.
Location: Doncaster (DN9 3FL)
Starting salary: £27,000 per annum + Benefits
Hours: 12-hour shifts - 4 on / 4 off - 24/7 operation
Benefits:
- Competitive starting salary of £27,000 per annum
- 4 on / 4 off shift pattern offering regular time off
- Pension scheme
- Medical costs cover
- Life insurance
- Full training and funded SIA CCTV Operator licence
Are you calm under pressure, highly organised, and able to respond quickly when it matters most? Doncaster Security Operations Centre (DSOC) is recruiting ARC Operators to join its professional control room team in Doncaster. This role involves monitoring security and alarm systems, responding to incidents and coordinating the appropriate emergency response. This is a great opportunity to join a professional security monitoring environment where attention to detail, clear communication and quick decision-making are essential.
About Doncaster Security Operations Centre:
The Doncaster Security Operations Centre (DSOC) provides professional alarm monitoring and security response services, operating 24 hours a day, 365 days a year. The team monitors alarm systems, assesses incidents and coordinates the appropriate response with emergency services, customers and internal teams.
The Role:
- Monitor alarm systems and security platforms within the Alarm Receiving Centre
- Respond to incoming fire and intruder alarm signals in line with company procedures
- Liaise with Police, emergency services and internal teams to coordinate appropriate responses
- Maintain clear and accurate incident reports and logs
- Provide a professional and courteous telephone response service
- Identify and report equipment issues to maintain operational continuity
- Carry out daily, weekly and monthly operational checks
- Ensure smooth and accurate handover between operators
- Maintain strict data protection and information security standards
Qualifications:
- Previous customer service, call centre or administration experience
- Strong communication skills and the ability to remain calm in urgent situations
- Good IT skills including Microsoft Word and Excel
- Excellent attention to detail and problem-solving ability
- Ability to assess situations quickly and determine the correct response
- Willingness to work days, nights, weekends and bank holidays as part of a 24/7 shift rota
Security Clearance & Training:
Successful candidates will be required to undergo BS7858 screening and vetting. Following successful completion of training and induction, you will also be supported through the SIA CCTV Operator course, with the licence fully funded by the business.
If you are looking for a stable and responsible role within a professional security control room environment, apply now with your updated CV. Interviews will take place on site (DN9 3FL).
ARC Operator - 24/7 Alarm Monitoring Specialist in Auckley employer: Doncaster Security Operations Centre
At Doncaster Security Operations Centre, we pride ourselves on being an excellent employer, offering a competitive starting salary of £27,000 per annum along with comprehensive benefits including a pension scheme, medical costs cover, and life insurance. Our supportive work culture fosters professional growth through full training and the opportunity to obtain a funded SIA CCTV Operator licence, all while working in a dynamic 24/7 environment that values clear communication and quick decision-making.
Contact Details:
Doncaster Security Operations Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ARC Operator - 24/7 Alarm Monitoring Specialist in Auckley
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing about Doncaster Security Operations Centre and what they stand for will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to the ARC Operator role. Think about scenarios where you had to stay calm under pressure or make quick decisions, as these are key skills for this position.
✨Tip Number 3
Dress professionally for your interview. First impressions matter, especially in a security environment. Looking the part shows that you take the opportunity seriously and respect the company's standards.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your interest in joining the DSOC team.
We think you need these skills to ace ARC Operator - 24/7 Alarm Monitoring Specialist in Auckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or call centre roles. We want to see how your skills match what we're looking for in an ARC Operator!
Showcase Your Communication Skills:Since clear communication is key in this role, include examples of how you've effectively communicated in past jobs. We love seeing candidates who can articulate their thoughts well!
Keep It Professional:Your application should reflect the professional environment we operate in. Use a clean format and avoid any casual language. We appreciate attention to detail, so make sure everything is polished!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Doncaster Security Operations Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an ARC Operator. Familiarise yourself with alarm systems, emergency response protocols, and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Since this role involves responding to urgent situations, practice staying calm and collected during your interview. You might be asked situational questions to assess how you handle stress. Think of examples from your past experiences where you successfully managed pressure and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As an ARC Operator, clear communication is key. During the interview, focus on articulating your thoughts clearly and concisely. You could even prepare a few scenarios where effective communication made a difference in your previous roles, whether in customer service or administration.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical shift looks like. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
