At a Glance
- Tasks: Monitor security systems and respond to incidents in a professional control room.
- Company: Join the Doncaster Security Operations Centre, a leader in alarm monitoring.
- Benefits: Enjoy a competitive salary, pension scheme, medical cover, and life insurance.
- Other info: Full training provided, including a funded SIA CCTV Operator licence.
- Why this job: Be part of a dynamic team making a real difference in security response.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 23000 - 31000 € per year.
Location: Doncaster (DN9 3FL)
Starting salary: £27,000 per annum + Benefits
Hours: 12-hour shifts - 4 on / 4 off - 24/7 operation
Benefits:
- Competitive starting salary of £27,000 per annum
- 4 on / 4 off shift pattern offering regular time off
- Pension scheme
- Medical costs cover
- Life insurance
- Full training and funded SIA CCTV Operator licence
Are you calm under pressure, highly organised, and able to respond quickly when it matters most? Doncaster Security Operations Centre (DSOC) is recruiting ARC Operators to join its professional control room team in Doncaster. This role involves monitoring security and alarm systems, responding to incidents and coordinating the appropriate emergency response. This is a great opportunity to join a professional security monitoring environment where attention to detail, clear communication and quick decision-making are essential.
About Doncaster Security Operations Centre:
The Doncaster Security Operations Centre (DSOC) provides professional alarm monitoring and security response services, operating 24 hours a day, 365 days a year. The team monitors alarm systems, assesses incidents and coordinates the appropriate response with emergency services, customers and internal teams.
The Role:
- Monitor alarm systems and security platforms within the Alarm Receiving Centre
- Respond to incoming fire and intruder alarm signals in line with company procedures
- Liaise with Police, emergency services and internal teams to coordinate appropriate responses
- Maintain clear and accurate incident reports and logs
- Provide a professional and courteous telephone response service
- Identify and report equipment issues to maintain operational continuity
- Carry out daily, weekly and monthly operational checks
- Ensure smooth and accurate handover between operators
- Maintain strict data protection and information security standards
The ideal candidate:
- Previous customer service, call centre or administration experience
- Strong communication skills and the ability to remain calm in urgent situations
- Good IT skills including Microsoft Word and Excel
- Excellent attention to detail and problem-solving ability
- Ability to assess situations quickly and determine the correct response
- Willingness to work days, nights, weekends and bank holidays as part of a 24/7 shift rota
Security Clearance & Training:
Successful candidates will be required to undergo BS7858 screening and vetting. Following successful completion of training and induction, you will also be supported through the SIA CCTV Operator course, with the licence fully funded by the business.
If you are looking for a stable and responsible role within a professional security control room environment, apply now with your updated CV. Interviews will take place on site (DN9 3FL).
ARC Operator employer: Doncaster Security Operations Centre
Join the Doncaster Security Operations Centre (DSOC) as an ARC Operator and become part of a dedicated team that values professionalism and attention to detail. With a competitive starting salary, comprehensive benefits including medical cover and life insurance, and a supportive work culture that prioritises employee training and development, DSOC offers a rewarding environment for those looking to make a meaningful impact in security operations. Enjoy a balanced work-life with a 4 on / 4 off shift pattern, ensuring you have regular time off to recharge.
Contact Detail:
Doncaster Security Operations Centre Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ARC Operator
✨Tip Number 1
Get to know the company! Research Doncaster Security Operations Centre and understand their values and operations. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As an ARC Operator, clear communication is key. Try mock interviews with friends or family to get comfortable speaking about your experiences and how they relate to the job.
✨Tip Number 3
Be ready for situational questions. Think of examples from your past where you've had to stay calm under pressure or make quick decisions. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at DSOC.
We think you need these skills to ace ARC Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or call centre roles. We want to see how your skills match what we're looking for in an ARC Operator!
Showcase Your Communication Skills:Since clear communication is key in this role, include examples of how you've effectively communicated in past jobs. This will help us see that you can stay calm and professional under pressure.
Be Detail-Oriented:Attention to detail is crucial for monitoring alarms and responding to incidents. Use your application to demonstrate how you've successfully managed details in previous roles or projects.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you!
How to prepare for a job interview at Doncaster Security Operations Centre
✨Know the Role Inside Out
Make sure you understand the responsibilities of an ARC Operator. Familiarise yourself with alarm systems, emergency response protocols, and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Since this role involves responding to urgent situations, practice staying calm and collected. You might be asked how you would handle a high-pressure scenario, so think of examples from your past experiences where you successfully managed stress and made quick decisions.
✨Brush Up on Your IT Skills
As an ARC Operator, you'll need good IT skills, especially with Microsoft Word and Excel. Before the interview, take some time to review these applications and be ready to discuss how you've used them in previous roles or how you plan to use them in this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
