At a Glance
- Tasks: Monitor alarms and coordinate emergency responses in a professional control room.
- Company: Join the Doncaster Security Operations Centre, a leader in alarm monitoring.
- Benefits: Enjoy a competitive salary, pension scheme, medical cover, and full training.
- Other info: Flexible 4 on/4 off shifts with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real difference in security.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Location: Doncaster (DN9 3FL)
Starting salary £27,000 per annum + Benefits
Hours: 12-hour shifts - 4 on / 4 off - 24/7 operation
Benefits
- Competitive starting salary of £27,000 per annum
- 4 on / 4 off shift pattern offering regular time off
- Pension scheme
- Medical costs cover
- Life insurance
- Full training and funded SIA CCTV Operator licence
Are you calm under pressure, highly organised, and able to respond quickly when it matters most? Doncaster Security Operations Centre (DSOC) is recruiting ARC Operators to join its professional control room team in Doncaster. This role involves monitoring security and alarm systems, responding to incidents and coordinating the appropriate emergency response.
This is a great opportunity to join a professional security monitoring environment where attention to detail, clear communication and quick decision-making are essential.
About Doncaster Security Operations Centre
The Doncaster Security Operations Centre (DSOC) provides professional alarm monitoring and security response services, operating 24 hours a day, 365 days a year. The team monitors alarm systems, assesses incidents and coordinates the appropriate response with emergency services, customers and internal teams.
The Role
Working within a dedicated control room environment, you will:
- Monitor alarm systems and security platforms within the Alarm Receiving Centre
- Respond to incoming fire and intruder alarm signals in line with company procedures
- Liaise with Police, emergency services and internal teams to coordinate appropriate responses
- Maintain clear and accurate incident reports and logs
- Provide a professional and courteous telephone response service
- Identify and report equipment issues to maintain operational continuity
- Carry out daily, weekly and monthly operational checks
- Ensure smooth and accurate handover between operators
- Maintain strict data protection and information security standards
The ideal candidate
- Previous customer service, call centre or administration experience
- Strong communication skills and the ability to remain calm in urgent situations
- Good IT skills including Microsoft Word and Excel
- Excellent attention to detail and problem-solving ability
- Ability to assess situations quickly and determine the correct response
- Willingness to work days, nights, weekends and bank holidays as part of a 24/7 shift rota
Security Clearance & Training
Successful candidates will be required to undergo BS7858 screening and vetting. Following successful completion of training and induction, you will also be supported through the SIA CCTV Operator course, with the licence fully funded by the business.
If you are looking for a stable and responsible role within a professional security control room environment, apply now with your updated CV. Interviews will take place on site (DN9 3FL).
ARC Operator: 24/7 Alarm Monitoring & Response employer: Doncaster Security Operations Centre
Join the Doncaster Security Operations Centre (DSOC) as an ARC Operator and become part of a dedicated team that values professionalism and quick decision-making in a dynamic 24/7 environment. With a competitive starting salary, comprehensive benefits including medical cover and life insurance, and opportunities for professional growth through funded training, DSOC offers a supportive work culture that prioritises employee well-being and development. Experience the unique advantage of working in a state-of-the-art control room while enjoying a balanced shift pattern that allows for regular time off.
Contact Details:
Doncaster Security Operations Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ARC Operator: 24/7 Alarm Monitoring & Response
✨Tip Number 1
Get to know the company! Research Doncaster Security Operations Centre and understand their values and operations. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As an ARC Operator, clear communication is key. Try mock interviews with friends or family to get comfortable articulating your thoughts under pressure.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from past experiences where you had to assess situations quickly and make decisions. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining our team at DSOC.
We think you need these skills to ace ARC Operator: 24/7 Alarm Monitoring & Response
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or call centre roles. We want to see how your skills match what we're looking for in an ARC Operator!
Showcase Your Communication Skills:Since clear communication is key in this role, include examples of how you've effectively communicated in past jobs. We love seeing candidates who can articulate their thoughts well!
Keep It Professional:Your application should reflect professionalism. Use a clean format, check for typos, and ensure your language is appropriate. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Doncaster Security Operations Centre
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an ARC Operator. Familiarise yourself with alarm systems, emergency response protocols, and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm and Collected
Since the job requires you to remain calm under pressure, practice scenarios where you might need to make quick decisions. Think about how you would handle urgent situations and be ready to share examples from your past experiences during the interview.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated in previous jobs, especially in high-pressure environments. Use specific examples to demonstrate your ability to liaise with various stakeholders, including emergency services.
✨Showcase Your Attention to Detail
As an ARC Operator, attention to detail is crucial. Be prepared to talk about times when your meticulous nature helped prevent issues or improved outcomes. You could even mention your experience with maintaining accurate logs or reports, as this aligns perfectly with the job requirements.
