Sales Revenue Coordinator in Sheffield

We are looking for a passionate and knowledgeable Sales Revenue Coordinator to join our team!

About us

Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work! Our success is a team effort which is why we offer great opportunities for growth, development and career progression.

What is ARC?

We embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport.

Work Perks of being a Sales Revenue Coordinator:

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes
• And so much more

About the role:

This role is responsible for ensuring that all event-related financial transactions are processed accurately, in line with agreed payment terms, and compliant with company procedures. Working closely with the Commercial, Ticketing, and Central Finance teams, the postholder will help maintain strong financial controls, safeguard revenue, and deliver a high standard of customer service in all payment-related matters. The position requires strong attention to detail, excellent organisational skills, and the ability to build effective working relationships across departments.

Responsibilities of a Sales Revenue Coordinator:

• Manage event bookings, including the processing of customer payments and credit checks, ensuring full compliance with agreed payment terms.
• Carry out credit control activities, proactively following up with customers to ensure payments are received in line with agreed terms.
• Raise credit notes for bookings that do not meet payment deadlines, ensuring they are issued in a timely manner and that sales data remains accurate.
• Liaise closely with the Finance and Commercial teams regarding outstanding debtors and agree appropriate payment deadlines.
• Act as a key point of contact for customers and the Commercial team on payment-related queries.
• Ensure the accuracy and compliance of rates and packages across all relevant systems.
• Process and post daily customer payments received via BACS and cheque into Eventmaster and Salesforce.
• Process refunds via Realex, ensuring all authorised refunds are handled in line with terms, conditions, and contractual agreements.
• Issue credit vouchers where requested due to booking abandonment or as agreed with the Ticketing team.
• Support the Central Finance team by resolving queries relating to customer BACS receipts, ensuring accurate allocation and reconciliation across all systems.
• Raising hospitality balance invoices in the agreed time frame, prior to the event and paid in full before tickets issued.
• Management of third party bookings, ensuring all bookings and payments are handled accurately and efficiently.
• Ensuring that all EVH deposit and final payments are paid in time and flag any unpaid invoices 7 days prior to the event.
• Ensuring that all sponsorship payments have been paid ahead of specific fixture dates.
• Supporting with Annual Box holders debtors and chasing for payment.

The person we are looking for as a Sales Revenue Coordinator has:

• Previous experience in a similar role is desirable.
• Excellent communication skills and ability to work under pressure/deadlines.
• Excellent organisational skills and a systematic approach to problems.
• A process driven attitude to tasks and a positive attitude.

We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.