Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic sales team and manage operations across multiple racing venues.
- Company: Join Arena Racing Company, the UK's largest horse racing group with diverse entertainment offerings.
- Benefits: Enjoy annual passes, discounted food, holiday allowance, and study support.
- Why this job: Be part of an exciting industry and make a real impact in sales management.
- Qualifications: Experience in multi-site operations and strong leadership skills required.
- Other info: Inclusive workplace with great opportunities for growth and career progression.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a passionate and knowledgeable Racing Sales Office Manager to join our team!
About us
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
What is ARC?
We embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport.
Work Perks of being a Racing Sales Office Manager:
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
- And so much more
About the role:
Based at the Northern Sales Hub in Doncaster, this role supports sales activity across seven racecourses and five greyhound tracks. The Racing Sales Office Manager is responsible for the effective day-to-day management of the Racing Sales Office, predominantly leading on sales administration processes, ensuring systems, data, and reporting are accurate and well maintained for 12 venues. Working closely with the Racing Sales Manager North, the role coordinates team activity to ensure outbound calls, enquiries, bookings, and client accounts are managed efficiently, consistently, and in line with group standards. By driving disciplined processes and system integrity, the role supports effective sales activity and maximises revenue delivery.
Responsibilities of a Racing Sales Office Manager:
- Sales Administration Leadership
- Exercise leadership responsibility for the Sales Administrator, Annual Membership Coordinator and Sales Revenue Controller
- Prioritise and coordinate workload, staffing rotas, casual support team management, remuneration submissions and employee expenses
- Set targets and expectations, monitor progress, proactively address performance and act as a role model promoting professionalism, accuracy and accountability
- Systems, Processes & Compliance
- Overall ownership and management of the CRM system (EMS), ensuring data accuracy, compliance and effective use
- Manage online sales platforms including racecourse and greyhound websites and Seat Unique
- Oversee integration, training, SOPs and contract management, ensuring accuracy, timely execution and GDPR compliance
- Commercial Support & Revenue Focus
- Support Sales Executives with outbound sales activity and revenue maximisation across all streams (including EVH and sponsorship) through upselling and cross-selling
- Manage the annual membership budget, develop initiatives to drive sales growth and apply sales incentives
- Team Coordination & Sales Activity
- Drive team activity including calls, enquiries and follow up, ensuring adherence to customer journey targets and alignment with sales objectives
- Promote a productive, collaborative environment encouraging high performance and accountability
- Collaboration & Standards
- Work closely with the Racing Sales Manager North to deliver objectives
- Attend and support meetings, communicate actions, and deputise as required including overseeing the EVH Hub
- Ensure exceptional service standards across the sales office
The person we are looking for as a Racing Sales Office Manager has:
- Experience working across multi-venue or multi-site operations (e.g., racecourses, events, leisure, hospitality).
- Prior involvement in membership management and budget-holding responsibilities.
- Experience attending or supporting senior-level meetings (Sales & Marketing) or contributing to strategic discussions.
- Familiarity with event-related revenue streams (e.g., EVH, sponsorship).
- Ability to develop and maintain SOPs and operational processes.
- Ability to thrive in fast-paced environments with high activity levels (calls, enquiries, follow-ups).
- Confidence in supporting sales teams to meet targets and objectives.
We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Racing Sales Office Manager employer: Doncaster Racecourse
Contact Detail:
Doncaster Racecourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Racing Sales Office Manager
✨Tip Number 1
Get to know the company inside out! Research Arena Racing Company, their venues, and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales management and team coordination. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Racing Sales Office Manager
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for racing and sales.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any past roles in multi-venue operations or sales management that align with what we’re looking for.
Showcase Your Skills: Don’t forget to emphasise your skills in leadership, CRM management, and sales strategies. We love seeing how you can contribute to our team and help us achieve our goals!
Apply Through Our Website: Remember to apply through our website for a smoother process! It’s the best way for us to receive your application and ensure it gets reviewed quickly.
How to prepare for a job interview at Doncaster Racecourse
✨Know Your Racing Stuff
Make sure you brush up on your knowledge of horse racing and greyhound racing. Familiarise yourself with the venues and any recent events or changes in the industry. This will show your passion and understanding of the role, which is crucial for a Racing Sales Office Manager.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or project, especially in a fast-paced environment. Highlight how you prioritised tasks and motivated your team to achieve targets.
✨Demonstrate Your Sales Acumen
Be ready to talk about your experience with sales administration and revenue maximisation. Prepare examples of how you've driven sales growth in previous roles, particularly through upselling or cross-selling. This will help illustrate your ability to support the sales executives effectively.
✨Prepare Questions About the Role
Interviews are a two-way street, so come armed with thoughtful questions about the Racing Sales Office Manager position and the company culture at Arena Racing Company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.