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- Tasks: Deliver exceptional customer service and create memorable experiences for every guest.
- Company: Join The Dome, a vibrant venue with local and national significance.
- Benefits: Competitive pay, flexible shifts, and a fun work environment.
- Other info: Fast-paced role with opportunities to learn and grow in hospitality.
- Why this job: Be the face of The Dome and make every visit unforgettable.
- Qualifications: Strong communication skills and a friendly, welcoming attitude.
The predicted salary is between 8 - 12 £ per hour.
We're hiring at The Dome. We are gearing up for an extremely busy year, and as we reopen The Lagoons we are seeking exceptional Front of House team members to manage customer service in the venue.
The Dome is a venue of local, regional and national significance and we are developing a front of house team to act as ambassadors of service excellence and facility knowledge. Offering a warm welcome and seamless assistance to every guest. From supporting with admissions to responding to enquiries, you will ensure that every customer's visit is effortless, memorable, and personalised. Your presence at front of house will maintain a warm atmosphere and ensure an exceptional customer experience.
Position: Casual Front of House advisor
Salary: £12.71 per hour for 21 years + £10.85 per hour for 18 to 20 years, and £8.00 per hour for 16-17 years. Hours: shifts will be available on an Adhoc basis and will include evenings and weekends.
About this role: Supporting our Front of house managers, this position is the venue’s go-to resource for all visitors and customers, ensuring a smooth, memorable experience through delivering knowledgeable and exceptional customer service. Genuinely, no two days will be the same, from ensuring over 2,000 customers enjoy their swimming and skating experience, to handling customer feedback and everything in between across all The Dome’s facilities and activities. With responsibility for all aspects of the front of house venue operation, these are demanding and fast-paced positions which form the vital link between all departments of The Dome.
About you: You have exceptional verbal and written skills, with strong interpersonal skills, patience, and a service-oriented mindset. Previous experience in hospitality or customer service environment would be advantageous but not essential; more important is the desire to succeed and a warm, welcoming personality.
Experience & skills:
- Good verbal and written communication skills
- Ability to multitask and keep a level head under pressure
- Knowledge of IT systems, compliance, cash handling and stock control
- Desire to train and learn
If you feel you have the right skills and experience to join our team, apply now. Please visit: Jobs and careers.
Closing date for applications: 5.00pm, May 10th 2026.
Casual Front of House Advisor at The Dome in Doncaster employer: Doncaster Culture and Leisure Trust
Contact Detail:
Doncaster Culture and Leisure Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Front of House Advisor at The Dome in Doncaster
✨Tip Number 1
Get to know The Dome! Familiarise yourself with the venue, its facilities, and the services offered. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for creating a memorable experience for every guest.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family, like handling inquiries or managing feedback. This will help you feel more confident and prepared to shine in front of house situations.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or attend local events related to The Dome. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Dome. Don’t forget to follow up after applying; a little enthusiasm goes a long way!
We think you need these skills to ace Casual Front of House Advisor at The Dome in Doncaster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and your warm, welcoming nature.
Tailor Your Application: Make sure to tailor your application to the role at The Dome. Highlight any relevant experience in hospitality or customer service, and connect it to how you can contribute to creating memorable experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Doncaster Culture and Leisure Trust
✨Know The Dome Inside Out
Before your interview, make sure you research The Dome thoroughly. Familiarise yourself with its facilities, services, and any upcoming events. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your service-oriented mindset.
✨Practice Multitasking Scenarios
Since the role involves managing multiple tasks simultaneously, consider practising scenarios where you juggle different responsibilities. You might be asked how you'd handle a busy shift, so being able to articulate your approach to multitasking will be key.
✨Bring Your Warm Personality
The Dome is all about creating a welcoming atmosphere, so let your personality shine during the interview. Smile, be friendly, and engage with your interviewers. They’ll be looking for someone who can embody the warm, inviting spirit they want to project to their guests.