Charity Supporter Services Assistant

Charity Supporter Services Assistant Role

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Doncaster and Bassetlaw Teaching Hospitals Charity is the official charity that supports Doncaster Royal Infirmary, Bassetlaw Hospital and Montagu Hospital.

The charity aims to go above and beyond, providing additional funds to support the Trust in providing additional equipment, services and amenities for our patients, visitors, and employees.

Key to our success is the incredible support of the many local people and colleagues across the NHS who choose to make donations and fundraise for DBTHC every year.

We are now looking for a Charity Supporter Services Assistant to help us make sure each and every one of these supporters is welcomed, supported in their activities, thanked for their efforts and sees the impact of their support in the work that the Charity is able to deliver.

Interviews will be held on Wednesday 5th February 2025 & Thursday 6th February 2025.

Main duties of the job

1. Act as first point of contact for any fundraising enquiries through email, post and phone, providing an excellent supporter experience.
2. Deliver high quality outbound supporter care calls, emails and post, including ongoing stewardship.
3. Meet supporters on site, liaise between them and our NHS colleagues, encourage them to connect and fundraise or give.
4. Develop and manage our supporter database and provide information and reports as requested.

About us

Doncaster and Bassetlaw Teaching Hospitals Charity is the official charity that supports Doncaster Royal Infirmary, Bassetlaw Hospital and Montagu Hospital to go above and beyond by providing additional equipment, services and amenities for our patients, visitors and employees that cannot be funded by the NHS alone.

Our charity vision is to support Doncaster and Bassetlaw Teaching Hospitals to be outstanding in all that they do, providing the additional support and resources needed so that the Trust can provide the best possible care to people across South Yorkshire and North Nottinghamshire.

Our mission is to provide outstanding care to our surrounding communities, doing all that we can to enhance patient experience by transforming care environments and hospital services and ensuring that all colleagues are given the support they need so they can continue to provide the best possible care every single day.

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Person Specification

Qualifications/Training

Experience

• Experience of working in a customer focused environment.
• Experience of relationship development.

Skills and Knowledge

• Strong IT skills, proficient in using Microsoft Word, PowerPoint and Excel.
• The ability to manage and juggle a large workload whilst maintaining an excellent service level to internal & external stakeholders.
• Database/CRM skills; the charity currently uses Donorfy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Depending on experience, Up to £25,000 (Non agenda for change pay scale)

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