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- Tasks: Provide technical support and training for filtration systems at customer locations.
- Company: Join Donaldson, a global leader in innovative filtration solutions.
- Benefits: Competitive salary, professional growth opportunities, and training programmes.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative environment.
- Qualifications: Technical diploma and strong customer service skills required.
- Other info: Flexible work hours and potential for career advancement in various roles.
The predicted salary is between 30000 - 42000 £ per year.
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
Join a global leader in filtration solutions, driving innovation and excellence across industries. We’re regularly looking for a highly motivated Service Technicians to strengthen our market presence either in the Industrial Solutions field (applications such as dust collection systems, process filtration, compressed air and gas filtration, industrial liquid filtration, and power-generation air intake systems) or the Mobile Solutions field (applications such as engine air intake filtration, fuel filtration, lube and hydraulic filtration for off-road equipment, trucks, agriculture, and construction machinery).
What we offer:
- Opportunities for professional growth and development in an international environment, with the potential to move into roles such as R&D, Product Specialist, Sales positions.
- Become part of a team where your ideas and initiatives can help shape the future of the company.
- Enjoy both internal and external training opportunities.
- Receive a competitive salary and attractive additional benefits.
Tasks and Responsibilities
- Technical on-site support: Starting up, maintaining, and troubleshooting for one of the above mentioned applications at customer locations, with a focus on optimal performance and reliability.
- Customer training and education: Providing practical training to customers and service teams on the correct use, maintenance, and safety of one of the above mentioned applications.
- Aftermarket service & upgrades: Supporting sales by recommending repairs and system improvements. Replacing or repairing components to optimize system performance.
- Diagnostics & failure analysis: Investigating malfunctions/defects, performing root cause analyses, and reporting findings to engineering and product development teams.
- Documentation & reporting: Preparing detailed service reports, recording maintenance activities, and ensuring compliance with company and industry standards.
- Customer relationship management: Building strong customer relationships by providing responsive, expert, and solution-oriented service.
- Collaboration with sales & engineering: Working closely with the sales team to identify customer needs and with engineering to provide field insights for product improvements.
Minimum Requirements
- Technical diploma, preferably in automotive technology, installation technology, or similar.
- Fluent in English.
- Valid driver’s license (category B) – required to work at various customer locations.
- Knowledge of Microsoft Office.
- Flexibility to occasionally work late to complete customer tasks, take weekend on-call shifts, and stay overnight within the UK for more complex service jobs.
Bonus Points
- Any additional European language is an advantage.
- Experience having worked in a service technician role is an advantage.
Pipeline: Service Technician in Hull employer: Donaldson
Contact Detail:
Donaldson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pipeline: Service Technician in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get hands-on! If you can, try to gain some practical experience related to the applications mentioned in the job description. Whether it’s through internships, volunteering, or even personal projects, showing that you can troubleshoot and maintain systems will make you stand out.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you’ve handled challenges in the past and how you can contribute to building strong customer relationships at Donaldson.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Pipeline: Service Technician in Hull
Some tips for your application 🫡
Show Your Passion for Filtration: When you're writing your application, let your enthusiasm for filtration and technology shine through. We want to see how you can contribute to solving complex challenges in this field, so share any relevant experiences or projects that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Technician role. Highlight your technical skills, especially those related to the applications mentioned in the job description. We love seeing candidates who take the time to align their experience with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate when candidates can communicate effectively, as this is key in customer interactions and documentation.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Donaldson.
How to prepare for a job interview at Donaldson
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to filtration systems and the specific applications mentioned in the job description. Be ready to discuss your experience with troubleshooting, maintenance, and any relevant technologies. This will show that you're not just a good fit for the role but also genuinely interested in the field.
✨Showcase Your Customer Service Skills
Since building strong customer relationships is key for this role, prepare examples of how you've successfully interacted with clients in the past. Think about times when you provided training or support, and be ready to explain how you ensured customer satisfaction. This will highlight your ability to deliver expert service.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like diagnosing a malfunction or handling a difficult customer. Practise your problem-solving approach and how you would communicate solutions effectively. This will demonstrate your critical thinking and communication skills, which are essential for a Service Technician.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
