At a Glance
- Tasks: Lead and support a dynamic team of service technicians in the field.
- Company: Join Donaldson, a leader in innovative filtration solutions.
- Benefits: Competitive salary, full-time role, and excellent career growth opportunities.
- Other info: Exciting chance to work in a fast-paced, target-driven setting.
- Why this job: Make a real impact while developing your leadership skills in a collaborative environment.
- Qualifications: Strong management skills and proficiency in IT tools required.
The predicted salary is between 30000 - 40000 € per year.
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
An exciting opportunity has arisen for a Supervisor Field Service to join the Donaldson Filtration Service team based in Leicester. The Supervisor Field Service will manage through to completion the field service work for Industrial Group (CAP & PF) UK and Ireland of our Field Service Technicians and Approved Service Partners. The successful Supervisor Field Service will provide effective support to the service team and our customers. Effective organisational skills and confident communication at all levels being essential.
Key Responsibilities- Train and develop service technicians and approved service partners (ASPs), conduct service team meetings, monitor service technician KPIs, ensure quality and safe working practices for all sitework, and meet service sales financial targets.
- Willing to travel – related to sites visits, external training, overseas visits and meetings.
- Collaborate with service planning to maximise efficiency of service technicians and ASPs; assist with service planning during absences or high demand.
- Manage order book with coordination/planning.
- Liaise with scheduling team on invoicing, work with sub-contractors and third-party suppliers. Support service sales with on-site/travel timings, technician requirements and urgent service requests.
- Forecast service work sales figures and work with scheduling team to maintain the accuracy of scheduling software to maintain sales & service frequency.
- Handle customer/site challenges via calls/mails and visit sites to understand customer and technician requirements and identify areas for improvement.
- Ensure high-quality, safe service execution and timely/accurate service report creation.
The successful Supervisor Field Service must be a strong team leader and efficient administrator, self-motivated, tenacious, detail-oriented, and adaptable to changing priorities.
Key Attributes- Target/KPI driven with strong management skills.
- High-level IT proficiency (Microsoft Office: Word, Excel, Outlook, CRM).
- Confident and professional in customer interactions.
- Proactive with a pleasant demeanour.
- Experience of working in a busy and target driven environment.
Great opportunity to join a growing part of the Donaldson business. Excellent package available.
Service Supervisor in Leicester employer: Donaldson Hy-Pro
At Donaldson, we pride ourselves on fostering a culture of collaboration and innovation, making us an exceptional employer for those seeking to make a meaningful impact. As a Supervisor Field Service in Leicester, you will not only lead a dedicated team but also benefit from comprehensive training and development opportunities, ensuring your professional growth in a dynamic environment. Join us to be part of a forward-thinking company that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Supervisor role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Donaldson and its filtration solutions. Show us that you understand our mission and values, and be ready to discuss how your skills can contribute to our team. Confidence is key!
✨Tip Number 3
Practice your communication skills! As a Service Supervisor, you’ll need to liaise with various teams and customers. Role-play common scenarios with a friend or family member to get comfortable with articulating your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Donaldson family!
We think you need these skills to ace Service Supervisor in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Service Supervisor role. We want to see how you can contribute to our team at Donaldson!
Show Off Your Communication Skills:Since this role involves liaising with customers and managing a team, it's crucial to demonstrate your confident communication abilities. Use clear and professional language in your application to reflect this.
Highlight Your Organisational Skills:As a Supervisor Field Service, you'll need to juggle multiple tasks. Make sure to showcase your organisational skills and any experience you have in managing teams or projects effectively.
Apply Through Our Website:Don't forget to submit your application through the Donaldson Careers page! This ensures your application is received directly by us, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Donaldson Hy-Pro
✨Know the Company Inside Out
Before your interview, make sure you research Donaldson thoroughly. Understand their filtration solutions, recent innovations, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Supervisor Field Service, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully trained or managed a team. Highlight how you motivated others and achieved targets together.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle customer challenges or improve service efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your IT Proficiency
Since high-level IT proficiency is essential for this role, be prepared to discuss your experience with Microsoft Office and any CRM systems. You might even want to mention specific projects where you used these tools to enhance service delivery or reporting.
