At a Glance
- Tasks: Lead and support a dynamic field service team to deliver top-notch filtration solutions.
- Company: Join Donaldson, a leader in innovative filtration technology.
- Benefits: Competitive salary, full-time opportunities, and a supportive work culture.
- Other info: Exciting growth opportunities in a fast-paced, target-driven setting.
- Why this job: Make a real impact while developing your leadership skills in a collaborative environment.
- Qualifications: Strong leadership, organisational skills, and proficiency in IT tools required.
The predicted salary is between 40500 - 49500 £ per year.
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
An exciting opportunity has arisen for a Supervisor Field Service to join the Donaldson Filtration Service team based in Leicester. The Supervisor Field Service will manage through to completion the field service work for Industrial Group (CAP & PF) UK and Ireland of our Field Service Technicians and Approved Service Partners.
The successful Supervisor Field Service will provide effective support to the service team and our customers. Effective organisational skills and confident communication at all levels being essential.
Key responsibilities will be to:
- Train and develop service technicians and approved service partners (ASPs), conduct service team meetings, monitor service technician KPIs, ensure quality and safe working practices for all sitework, and meet service sales financial targets.
- Willing to travel – related to sites visits, external training, overseas visits and meetings.
- Collaborate with service planning to maximise efficiency of service technicians and ASPs; assist with service planning during absences or high demand.
- Manage order book with coordination/planning.
- Liaise with scheduling team on invoicing, work with sub-contractors and third-party suppliers.
- Support service sales with on-site/travel timings, technician requirements and urgent service requests.
- Forecast service work sales figures and work with scheduling team to maintain the accuracy of scheduling software to maintain sales & service frequency.
- Handle customer/site challenges via calls/mails and visit sites to understand customer and technician requirements and identify areas for improvement.
- Ensure high-quality, safe service execution and timely/accurate service report creation.
Your Profile:
The successful Supervisor Field Service must be a strong team leader and efficient administrator, self-motivated, tenacious, detail-oriented, and adaptable to changing priorities.
Key Attributes:
- Target/KPI driven with strong management skills.
- High-level IT proficiency (Microsoft Office: Word, Excel, Outlook, CRM).
- Confident and professional in customer interactions.
- Proactive with a pleasant demeanour.
- Experience of working in a busy and target driven environment.
Job Offer:
Great opportunity to join a growing part of the Donaldson business. Excellent package available.
Field Service Supervisor in Leicester employer: Donaldson Filtration Solutions
At Donaldson, we pride ourselves on fostering a culture of collaboration and innovation, making us an exceptional employer for those looking to make a meaningful impact. As a Field Service Supervisor in Leicester, you'll have the opportunity to lead and develop a dedicated team while enjoying a comprehensive benefits package and ample opportunities for professional growth. Join us to be part of a forward-thinking company that values your contributions and supports your career advancement in a dynamic industry.
Contact Details:
Donaldson Filtration Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Supervisor in Leicester
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Donaldson Filtration Solutions as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Donaldson Filtration Solutions and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Donaldson Filtration Solutions’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Supervisor in Leicester
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Donaldson Filtration Solutions, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Donaldson Filtration Solutions, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Donaldson Filtration Solutions.
How to prepare for a job interview at Donaldson Filtration Solutions
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Donaldson Filtration Solutions offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Donaldson Filtration Solutions but also helps you get a feel for whether you’d thrive in that environment.
