At a Glance
- Tasks: Lead and support a team of service technicians in delivering top-notch field service.
- Company: Join Donaldson, a leader in innovative filtration solutions.
- Benefits: Competitive salary, excellent package, and opportunities for growth.
- Other info: Exciting chance to grow with a company committed to innovation and collaboration.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Strong leadership, IT proficiency, and experience in a target-driven setting.
The predicted salary is between 30000 - 40000 £ per year.
Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.
An exciting opportunity has arisen for a Supervisor Field Service to join the Donaldson Filtration Service team based in Leicester. The Supervisor Field Service will manage through to completion the field service work for Industrial Group (CAP & PF) UK and Ireland of our Field Service Technicians and Approved Service Partners.
Description:The successful Supervisor Field Service will provide effective support to the service team and our customers. Effective organisational skills and confident communication at all levels being essential.
Key responsibilities will be to:- Train and develop service technicians and approved service partners (ASPs), conduct service team meetings, monitor service technician KPIs, ensure quality and safe working practices for all sitework, and meet service sales financial targets.
- Willing to travel – related to sites visits, external training, overseas visits and meetings.
- Collaborate with service planning to maximise efficiency of service technicians and ASPs; assist with service planning during absences or high demand.
- Manage order book with coordination/planning.
- Liaise with scheduling team on invoicing, work with sub-contractors and third-party suppliers. Support service sales with on-site/travel timings, technician requirements and urgent service requests.
- Forecast service work sales figures and work with scheduling team to maintain the accuracy of scheduling software to maintain sales & service frequency.
- Handle customer/site challenges via calls/mails and visit sites to understand customer and technician requirements and identify areas for improvement.
- Ensure high-quality, safe service execution and timely/accurate service report creation.
The successful Supervisor Field Service must be a strong team leader and efficient administrator, self-motivated, tenacious, detail-oriented, and adaptable to changing priorities.
Key Attributes:- Target/KPI driven with strong management skills.
- High-level IT proficiency (Microsoft Office: Word, Excel, Outlook, CRM).
- Confident and professional in customer interactions.
- Proactive with a pleasant demeanour.
- Experience of working in a busy and target driven environment.
- Great opportunity to join a growing part of the Donaldson business.
- Excellent package available.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Field Service Supervisor in Leicester employer: Donaldson Aerospace & Defense
Donaldson is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for those looking to make meaningful contributions in the field of filtration technology. Based in Leicester, employees benefit from a supportive work environment that prioritises professional growth through training and development opportunities, alongside a competitive compensation package. Join us to be part of a team that not only values your input but also encourages you to thrive in a dynamic and evolving industry.
Contact Details:
Donaldson Aerospace & Defense Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Supervisor in Leicester
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Donaldson Aerospace & Defense as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Donaldson Aerospace & Defense and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Donaldson Aerospace & Defense’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Supervisor in Leicester
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Donaldson Aerospace & Defense, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Donaldson Aerospace & Defense, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Donaldson Aerospace & Defense.
How to prepare for a job interview at Donaldson Aerospace & Defense
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Donaldson Aerospace & Defense offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Donaldson Aerospace & Defense but also helps you get a feel for whether you’d thrive in that environment.
