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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for staff across multiple sites.
- Company: Join the Don-Bur Group, a supportive and friendly internal IT team.
- Benefits: Competitive salary, ongoing training, and opportunities for career progression.
- Why this job: Make a real difference by helping colleagues with their tech challenges every day.
- Qualifications: Experience in 1st Line IT Support and strong customer service skills required.
- Other info: Enjoy a dynamic work environment with exposure to various technologies.
The predicted salary is between 27000 - 30000 £ per year.
About the Role
Don-Bur Group are looking for a motivated 1st Line IT Support Engineer to join our internal IT team. This is a hands-on role providing front-line IT support to staff across multiple sites, resolving technical issues, supporting business systems, and helping to keep IT services running smoothly.
Key Responsibilities
- Provide 1st line IT support via phone, email and service desk
- Diagnose and resolve hardware and software issues
- Install and configure PCs, laptops and IT equipment
- Support Microsoft 365, Windows and Active Directory environments
- Troubleshoot network, Wi-Fi and printing issues
- Log, manage and update support tickets
- Work alongside the development team to test and support in-house software solutions
What We’re Looking For
- Previous experience in a 1st Line IT Support role
- Strong customer service and communication skills
- Experience with Windows 11 and Microsoft 365
- Basic networking knowledge (DNS, DHCP, IP addressing)
- Active Directory user and device management
- Ability to troubleshoot issues with PCs, laptops and peripherals
- A proactive, organised and professional approach
What We Offer
- Competitive salary based on experience
- Ongoing training and professional development
- Exposure to a wide range of technologies
- Opportunities to progress towards 2nd Line support
- Friendly and supportive internal IT environment
Location: Mossfield Road, Stoke-on-Trent, ST3 5BW
Salary: £27,000 - £30,000 per annum (dependent on experience)
Hours: Mon-Thu 08:30-16:45 | Fri 08:30 - 15:30
1st Line IT Support Engineer in Stoke-on-Trent employer: Don-Bur
Contact Detail:
Don-Bur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer in Stoke-on-Trent
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows 11, Microsoft 365, and basic networking. We want to see you confidently troubleshoot issues like a pro when you get that interview.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others, we recommend role-playing common IT support scenarios with a friend. This will help you communicate clearly and effectively during the real deal.
✨Tip Number 3
Network like a champ! Connect with current employees or other IT professionals on LinkedIn. We love seeing candidates who are proactive in building relationships and learning more about the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Don-Bur Group.
We think you need these skills to ace 1st Line IT Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line IT Support. We want to see how you've tackled technical issues and provided stellar customer service, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Don-Bur Group. Share your passion for IT support and how you can contribute to keeping our services running smoothly.
Show Off Your Skills: Don’t forget to mention your experience with Windows 11, Microsoft 365, and any networking knowledge you have. We love seeing candidates who are proactive and organised, so let us know how you’ve demonstrated these traits in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Don-Bur
✨Know Your Tech
Brush up on your knowledge of Windows 11, Microsoft 365, and basic networking concepts like DNS and DHCP. Be ready to discuss how you've used these technologies in past roles, as it shows you're not just familiar but also experienced.
✨Show Off Your Customer Service Skills
Since this role involves a lot of front-line support, think of examples where you've successfully resolved issues for users. Highlight your communication skills and how you keep a cool head under pressure—this will impress the interviewers.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about how you would handle specific technical issues, like diagnosing a Wi-Fi problem or troubleshooting a printing error. Practise explaining your thought process clearly, as this demonstrates your problem-solving abilities.
✨Be Proactive and Organised
During the interview, convey your proactive approach to IT support. Share examples of how you've managed support tickets or improved processes in previous roles. This will show that you’re not just reactive but also someone who takes initiative.