Reports to: Duty Manager / Assistant Manager
Location: The Black Lion, Ellesmere, Shropshire, SY120EG, Domus Venatoris Ltd
Salary: Competitive + Tips
Contract Type: Full-time / Part-time
About the Role
At Domus Venatoris Ltd, we pride ourselves on exceptional service, atmosphere, and standards. We’re looking for enthusiastic Front of House Team Members to deliver brilliant guest experiences—whether behind the bar or on the restaurant floor. This is a fast-paced, people-focused role perfect for someone who thrives on energy, service, and teamwork.
Key Responsibilities (All FOH)
-
Deliver warm, professional, and knowledgeable service to all guests.
-
Work confidently with the till system, take orders accurately, and handle payments.
-
Maintain high standards of cleanliness and presentation across FOH areas.
-
Assist with opening/closing duties, side work, and daily checklists.
-
Support team members during busy periods to ensure smooth service.
-
Uphold all health & safety, food hygiene, and licensing laws.
-
Actively engage with guests to enhance their experience and upsell where appropriate.
BAR SECTION
(For Bar Staff and Bartenders)
-
Prepare, serve, and present all drinks to company specs including cocktails, wines, spirits, and soft drinks.
-
Manage bar cleanliness, stock rotation, and preparation efficiently.
-
Check ID and adhere strictly to the Challenge 25 and licensing policy.
-
Handle high-volume service periods with speed, accuracy, and a smile.
-
Keep the bar area clean, organised, and fully stocked at all times.
-
Participate in menu tastings and drink training to stay informed and confident.
WAITER / WAITRESS SECTION
(For Floor Staff & Table Service)
-
Take accurate food and drink orders and communicate clearly with the kitchen and bar.
-
Ensure dishes are delivered promptly, correctly, and with confidence in dish knowledge.
-
Maintain table cleanliness, manage bookings, and reset tables efficiently.
-
Deliver exceptional hospitality throughout the entire guest journey.
-
Handle any guest concerns quickly and effectively, escalating when needed.
-
Support service across events, private dining, and seasonal menus.
What We’re Looking For
-
A natural people person with great energy and teamwork.
-
Strong communication skills and confidence in a guest-facing environment.
-
Previous hospitality experience (preferred, not essential—training provided).
-
Flexibility to work evenings, weekends, and busy seasons.
-
Passion for great service, attention to detail, and professionalism.
We Offer
-
Full training in service, till use, menu knowledge, and drinks.
-
Clear progression paths into leadership and specialised roles (Bar, Events, Hosting).
-
Staff meals on shift, team incentives, and discounts.
-
A vibrant and supportive team culture.
