Reservation Sales Specialist

About Domus Stay

At Domus Stay, we bring together the best of the capital’s design-led homes with dedicated concierge and guest services. To curate the most memorable stays, we connect people on the same wavelength: homeowners with properties that look and feel good, and switched-on guests who appreciate considered design. We’re committed to shaping exceptional experiences – for our guests, homeowners and employees – and this hasn’t gone unnoticed. As of 2025, we’ve received gold-rated accreditation by Quality in Tourism for the third year running. We’re also the first short stay brand to be awarded the Butterfly Mark for sustainability: a mark of the uncompromising standards we set for both people and planet.

Purpose of the role

To guide the guest from enquiry to stay, and to create a truly outstanding guest experience.

You are responsible for:

• Converting enquiries into bookings through effective, relationship-based sales and negotiation skills.
• Managing enquiries, quotes and deals through HubSpot CRM, ensuring relevant data and information is captured, deal flow is tracked, updated and progressed in line with our standards.
• Presenting tailored quotes that reflect guests’ requirements and the unique value of our portfolio.
• Owning the accurate handover of all elements of the booking to the Operations team, ensuring guest preferences and requests are clearly communicated, maximising the opportunity for concierge up sells, and that requirements and special requests are clearly documented and communicated.
• Owning all elements of our monthly sales reporting.
• Building genuine relationships with guests and notable booking agents, through timely, respectful and accurate communication.
• Respecting the privacy and security of the guest and their data at all times.
• Building a thorough knowledge of our portfolio and localities; you are empowered to find out more as required.

Your key tasks

Key tasks include, but are not limited to:

• Responding to and following up on all reservation enquiries, either by email or over the telephone.
• Preparing accurate proposals via HubSpot.
• Ensuring HubSpot’s CRM tools are being utilised to capture reports and dashboards to support monthly sales reporting, as well as your pipeline management and performance tracking.
• Close collaboration with fellow Reservations Specialists and Property team, liaising on rate, availability, negotiations and bookings status.
• Developing an in-depth understanding of our portfolio and the local areas and conducting property viewings.
• Creative collaboration with Marketing to identify engagement opportunities and patterns within our data to improve conversion and Homeowner retention.
• Ensuring that homeowner and guest confirmations are accurate, capture all requests, and are sent in a timely manner.
• Accurate logging of guest ideally to include sales or reservations.
• Excellent written and verbal communication skills.
• Experienced in managing multiple tasks, priorities and deadlines.
• Computer-literate; confident with using multiple systems.
• Excel proficiency an advantage.

Why join the team?

• Competitive salary plus target based bonus structure.
• A culture that encourages inclusion and diversity.
• A personal pension scheme, 21 days annual leave plus public holidays and your birthday off.
• Various benefits including private healthcare.