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- Tasks: Be the friendly face for guests, ensuring their stay is smooth and enjoyable.
- Company: Join a company that values excellence, passion, integrity, and care in every interaction.
- Benefits: Enjoy 29 days of paid holiday, competitive salary, and generous healthcare perks.
- Why this job: Make a real impact on guest experiences while developing your skills in a supportive environment.
- Qualifications: Looking for self-motivated individuals with a can-do attitude and a passion for service.
- Other info: Participate in fun team events and have your voice heard in team initiatives.
The predicted salary is between 28800 - 43200 £ per year.
WHAT MAKES US A GREAT PLACE TO WORK – OUR BENEFITS:
- Competitive salary and incentive schemes
- 29 days paid holiday (including bank holidays) increasing with length of service
- Team-lead initiatives encouraged, allowing you to have your say, generate ideas and make a difference
- Social events and team activities
- Individualised approach to training & development, ranging from on-job coaching and masterclasses, to apprenticeships, co-funded studies, and supplier visits
- Generous healthcare & wellbeing provision via Vitality (including cashback for dental and optical care) which rewards a healthy, active lifestyle
- Cycle to Work scheme.
RESPONSIBLE FOR:
- Working closely with the Reservations Sales team to ensure a smooth handover of every request from enquiry and point of booking
- Coordinating the complete delivery of every guest requirement, from the point of booking, and throughout the stay
- Offering a warm welcome to guests on property, ensuring that they are equipped with everything they need for a comfortable stay
- Responding to in-stay requests with grace, and resolving issues seamlessly, and in a timely manner. Maintaining clear communications with the Guest at all times.
KEY TASKS:
- Coordinate and deliver all guest requests, which might include car transfers, grocery shopping, excursions, baby-sitting, restaurant reservations etc.
- Working closely with nominated suppliers to fulfil guest requirements, including coordinating property access
- Welcoming the guest on property, cross-checking ID and payment method where required. Conducting property walk-through in line with DS standards
- Timely handling of all in-stay guest requests, including some out-of-hours requests
- Handling and logging guest complaints, aiming to resolve where possible, or escalate immediately
- Managing payments and deposits, ensuring that guest data is stored securely and accurately.
ABOUT YOU:
You demonstrate our values of Excellence, Passion, Integrity & Care by:
- Taking pride in accuracy and attention to detail. You are self-motivated and responsible
- Displaying a can-do attitude. You smile, and you listen with empathy
- You show curiosity and eagerness to learn
- You treat guests, owners, colleagues and suppliers with kindness, respect and discretion
- You are friendly, warm and genuine
Guest Services Specialist employer: Domus Stay Careers
Contact Detail:
Domus Stay Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Specialist
✨Tip Number 1
Finde heraus, welche spezifischen Dienstleistungen und Annehmlichkeiten das Unternehmen anbietet. Wenn du während des Vorstellungsgesprächs zeigst, dass du die Angebote und Werte von StudySmarter verstehst, kannst du dich von anderen Bewerbern abheben.
✨Tip Number 2
Bereite Beispiele vor, die deine Fähigkeit zur Problemlösung und deinen Umgang mit Gästen demonstrieren. Zeige, wie du in der Vergangenheit erfolgreich auf Anfragen reagiert hast und wie du Herausforderungen gemeistert hast.
✨Tip Number 3
Nutze soziale Medien oder berufliche Netzwerke, um mit aktuellen Mitarbeitern von StudySmarter in Kontakt zu treten. Frage sie nach ihren Erfahrungen und Tipps, um ein besseres Verständnis für die Unternehmenskultur zu bekommen.
✨Tip Number 4
Zeige während des Gesprächs deine Begeisterung für den Kundenservice. Betone, wie wichtig dir die Zufriedenheit der Gäste ist und wie du dazu beitragen möchtest, eine positive Erfahrung für jeden Gast zu schaffen.
We think you need these skills to ace Guest Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or hospitality. Emphasize skills like attention to detail, communication, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Mention specific examples of how you've handled guest requests or resolved issues in previous roles.
Showcase Your Values: In your application, reflect the company's values of Excellence, Passion, Integrity & Care. Use examples from your past experiences that demonstrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows your attention to detail and professionalism.
How to prepare for a job interview at Domus Stay Careers
✨Show Your Passion for Guest Services
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Attention to Detail
Highlight your ability to manage multiple requests and maintain accuracy. Discuss how you keep track of guest preferences and ensure that every detail is taken care of during their stay.
✨Emphasize Your Communication Skills
Since clear communication is key in this role, be prepared to discuss how you handle guest inquiries and complaints. Provide examples of how you've effectively resolved issues in the past.
✨Exhibit a Can-Do Attitude
Show that you are self-motivated and ready to tackle challenges. Share instances where you took initiative to improve a process or enhance a guest's experience, demonstrating your proactive approach.
