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- Tasks: Oversee care services, ensuring high-quality, person-centred care and compliance with regulations.
- Company: Family-run boutique care provider focused on quality and support.
- Benefits: Opportunities for growth, supportive environment, and commitment to staff development.
- Other info: Join a positive culture that values teamwork and continuous improvement.
- Why this job: Make a real difference in the lives of elderly residents while leading a dedicated team.
- Qualifications: Experience in operations management and a passion for high-quality care.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a family-run, boutique care provider exclusively focused on delivering high-quality care for private elderly residents. Quality is at the heart of everything they do, with a strong emphasis on creating a supportive, family-oriented environment for both residents and staff. The organisation is committed to staff development, offering genuine opportunities for growth and progression.
Key Responsibilities
- Oversee the day-to-day running of two residential homes and a domiciliary care service, ensuring care is well-organised, consistent, person-centred, and delivered to a high standard.
- Ensure full compliance with CQC and regulatory standards, oversee audits, and lead on inspection preparation and action plans.
- Support and supervise Registered Managers, driving accountability, performance, and continuous improvement.
- Monitor recruitment, retention, rotas, training compliance, and agency usage, ensuring a stable and effective workforce.
- Track and analyse KPIs including occupancy, incidents, complaints, safeguarding, and staffing, proactively driving improvements.
- Manage budgets and financial performance, ensuring services remain commercially viable while maintaining quality.
- Embed organisational values and promote a positive, supportive, and high-performing culture across services.
- Manage complex issues such as safeguarding concerns, complaints, staffing challenges, and regulatory risks.
- Lead operational improvements.
Operations and Compliance Manager in Surrey employer: Domus Recruitment
Contact Detail:
Domus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Compliance Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work in operations and compliance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s values and culture. Since this role is all about quality care and a supportive environment, think of examples from your past that showcase your commitment to these principles.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've driven accountability and performance in previous roles. Use specific examples to illustrate how you’ve managed teams and improved services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Operations and Compliance Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations and Compliance Manager role. Highlight your experience in managing care services and compliance, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering high-quality care and how your values align with our family-oriented approach. Keep it personal and engaging!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and improve compliance. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Domus Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the family-run care provider. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their supportive environment.
✨Prepare for Compliance Questions
Given the focus on compliance with CQC and regulatory standards, be ready to discuss your experience in this area. Think of specific examples where you've ensured compliance or improved processes. This will demonstrate your capability to oversee audits and lead inspection preparations.
✨Showcase Your Leadership Skills
As an Operations and Compliance Manager, you'll need to support and supervise Registered Managers. Prepare to share examples of how you've driven accountability and performance in previous roles. Highlight any experience you have in managing teams and fostering a positive culture.
✨Discuss Financial Acumen
Since managing budgets and financial performance is key, be prepared to talk about your experience with financial oversight. Bring examples of how you've maintained quality while ensuring services are commercially viable. This will show that you can balance operational excellence with financial responsibility.