At a Glance
- Tasks: Support customers with cutting-edge IP networking and communication systems.
- Company: Join DTC, a Codan Company, known for high-performance wireless tech.
- Benefits: Flexible working, competitive benefits, and ongoing training opportunities.
- Other info: Travel across the UK and Europe for exciting customer engagements.
- Why this job: Be part of a team delivering critical communication solutions globally.
- Qualifications: Experience in IP networking and strong problem-solving skills required.
The predicted salary is between 264 - 264 £ per hour.
About Us DTC | A Codan Company develops high-performance wireless communication systems used in some of the most demanding environments worldwide, from defence and public safety to uncrewed systems. Our technology enables secure, reliable transmission of video, voice, and data where it matters most.
The Role We’re looking for a Field Service Engineer (IP / Networking) to join our team in Whiteley, Hampshire. This is a customer-facing, hands-on role for someone who enjoys working with complex technical systems and wants to be involved across the full lifecycle from pre-sales support and demonstrations through to delivery and ongoing customer support. You’ll split your time between working on-site with customers and supporting activities in the office, including system setup, troubleshooting, and technical support. Travel is a key part of the role, typically up to two weeks per month across the UK, Europe, and occasionally further afield.
You’ll be responsible for:
- Providing pre- and post-sales technical support to customers and internal teams
- Supporting system design and configuration across IP networking, RF, and video technologies
- Delivering product demonstrations, installations, and customer training
- Troubleshooting and resolving technical issues remotely and on-site
- Configuring and supporting IP-based systems (e.g. VLANs, multicast/unicast, RTSP)
- Supporting integration of wireless and communication systems into wider networks
- Producing technical documentation and contributing to continuous product improvement
- Working closely with Sales, Engineering, and Product teams to deliver tailored solutions
What We’re Looking For:
Essential
- Experience working with IP networking and network-based systems
- Understanding of networking fundamentals (e.g. VLANs, routing, multicast/unicast)
- Strong problem-solving skills with a structured approach to troubleshooting
- Ability to communicate technical concepts clearly to a range of audiences
- Customer-facing mindset with strong interpersonal skills
- Willingness to travel regularly (UK, Europe, and occasionally worldwide)
Desirable
- Experience in a field service, technical support, or pre-sales engineering role
- Background in defence, security, telecommunications, or similar environments
- Familiarity with RF or wireless communication systems
- Experience with video streaming/encoding technologies (e.g. H.264 / HEVC)
- Experience using network troubleshooting tools (e.g. Wireshark)
Why Join DTC:
- Work with cutting-edge communication technology used in critical environments
- Be part of a collaborative, customer-focused engineering team
- Opportunity to work across a wide range of technologies and real-world applications
- International exposure through travel and customer engagement
- Ongoing development and training, including support to build RF domain knowledge
- Flexible working and competitive benefits
Security Clearance (SC) eligibility required. If you enjoy solving technical challenges, working directly with customers, and want to be part of a team delivering high-performance communication systems worldwide, we’d love to hear from you.
Field Service Engineer (IP / Networking) employer: Domo Tactical Communications
At DTC | A Codan Company, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our Legal Counsel role offers not only competitive benefits and opportunities for professional growth but also the chance to engage with diverse teams across the UK and EMEA, ensuring your contributions have a meaningful impact. Join us to be part of a forward-thinking organisation that values innovation and supports your career development in a dynamic legal environment.
Contact Details:
Domo Tactical Communications Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (IP / Networking)
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Domo Tactical Communications as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Domo Tactical Communications and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Domo Tactical Communications’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer (IP / Networking)
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Domo Tactical Communications, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Domo Tactical Communications, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Domo Tactical Communications.
How to prepare for a job interview at Domo Tactical Communications
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Domo Tactical Communications offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Domo Tactical Communications but also helps you get a feel for whether you’d thrive in that environment.
