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For Companies At a Glance
- Tasks: Support customers with cutting-edge communication tech and troubleshoot complex systems.
- Company: DTC | A Codan Company, leaders in high-performance wireless communication.
- Benefits: Flexible working, competitive benefits, and ongoing training opportunities.
- Other info: Travel across the UK and Europe for exciting customer engagements.
- Why this job: Join a dynamic team and make a real impact in critical environments.
- Qualifications: Experience in IP networking and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
About Us
DTC | A Codan Company develops high-performance wireless communication systems used in some of the most demanding environments worldwide, from defence and public safety to uncrewed systems. Our technology enables secure, reliable transmission of video, voice, and data where it matters most.
The Role
We’re looking for a Field Service Engineer (IP / Networking) to join our team in Whiteley, Hampshire. This is a customer-facing, hands-on role for someone who enjoys working with complex technical systems and wants to be involved across the full lifecycle from pre-sales support and demonstrations through to delivery and ongoing customer support. You’ll split your time between working on-site with customers and supporting activities in the office, including system setup, troubleshooting, and technical support. Travel is a key part of the role, typically up to two weeks per month across the UK, Europe, and occasionally further afield.
You’ll be responsible for:
- Providing pre- and post-sales technical support to customers and internal teams
- Supporting system design and configuration across IP networking, RF, and video technologies
- Delivering product demonstrations, installations, and customer training
- Troubleshooting and resolving technical issues remotely and on-site
- Configuring and supporting IP-based systems (e.g. VLANs, multicast/unicast, RTSP)
- Supporting integration of wireless and communication systems into wider networks
- Producing technical documentation and contributing to continuous product improvement
- Working closely with Sales, Engineering, and Product teams to deliver tailored solutions
What We’re Looking For
Essential:
- Experience working with IP networking and network-based systems
- Understanding of networking fundamentals (e.g. VLANs, routing, multicast/unicast)
- Strong problem-solving skills with a structured approach to troubleshooting
- Ability to communicate technical concepts clearly to a range of audiences
- Customer-facing mindset with strong interpersonal skills
- Willingness to travel regularly (UK, Europe, and occasionally worldwide)
Desirable:
- Experience in a field service, technical support, or pre-sales engineering role
- Background in defence, security, telecommunications, or similar environments
- Familiarity with RF or wireless communication systems
- Experience with video streaming/encoding technologies (e.g. H.264 / HEVC)
- Experience using network troubleshooting tools (e.g. Wireshark)
We’re open to candidates from a range of backgrounds, including those leaving the armed forces, as well as individuals with commercial experience in a similar role.
Why Join DTC
- Work with cutting-edge communication technology used in critical environments
- Be part of a collaborative, customer-focused engineering team
- Opportunity to work across a wide range of technologies and real-world applications
- International exposure through travel and customer engagement
- Ongoing development and training, including support to build RF domain knowledge
- Flexible working and competitive benefits
Apply
If you enjoy solving technical challenges, working directly with customers, and want to be part of a team delivering high-performance communication systems worldwide, we’d love to hear from you.
Security Clearance (SC) eligibility required
Field Service Engineer (IP / Networking) employer: Domo Tactical Communications
Contact Detail:
Domo Tactical Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (IP / Networking)
✨Tip Number 1
Get to know the company inside out! Research DTC and its products, especially in wireless communication systems. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves troubleshooting and technical support, practice your problem-solving skills with real-world scenarios. Show them you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at DTC.
We think you need these skills to ace Field Service Engineer (IP / Networking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IP networking and technical support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Field Service Engineer position and how your background makes you a great fit for our team at DTC.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and communicate solutions clearly, so let us know how you’ve done this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Domo Tactical Communications
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking and related technologies. Be ready to discuss VLANs, multicast/unicast, and troubleshooting techniques. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your structured approach to troubleshooting, which is key for this role.
✨Communicate Clearly and Confidently
Since this is a customer-facing role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think about how you would explain a tricky topic to someone without a technical background.
✨Be Ready to Discuss Travel and Flexibility
Given that travel is a big part of the job, be prepared to talk about your willingness to travel and how you manage your time effectively. Share any previous experiences where you've had to adapt to different environments or schedules, as this will show you're ready for the demands of the role.