Assistant Manager in Penarth

Working location: Raffle City Shopping Centre (Fairmont) - Nearest MRT: City Hall

Job Description

• To implement maximum standards of food, service and accommodation to all customers.
• To assist in the general management of DOMO through planning, organising and holding regular meetings with all departments.
• Training and development of all floor staff.
• To stand in for the Manager during periods of absence.

Requirements

• To ensure highest levels of service to all customers at DOMO.
• To ensure that monthly forecasted food and beverage revenue figures are achieved.
• To strictly adhere to established operating expenses and to ensure that costs are controlled.
• To obtain and account for the settlement of all sales.
• To handle voiding, correcting and changing of bills in accordance with the prescribed procedures.
• To account for all bills – those used during the shift and those voided.
• To identify and correct any errors.
• To balance the day’s transactions to computer print-outs at the end of the shift.
• To ensure that DOMO is managed efficiently according to the established concept statements.
• To be hands on and present in all levels of the operation during service.
• To assign responsibilities to the floor team and to check their performance periodically.
• To conduct monthly inventory checks on all operating equipment and supplies.
• To control the requisitioning, storage and careful use of all operating equipment and supplies.
• To ensure that all equipment, including crockery, cutlery, glassware and linen is properly cared for and that par stock levels are maintained at all times.
• To maintain a log of all breakages, shortages and losses and report this weekly to the Manager.
• To control stocks of restaurant stationery, cleaning materials – via kitchen, coffee, sugar and all other items required for service and to liaise with the appropriate buyer to ensure that adequate stocks are ordered.
• To liaise with the Kitchen and Reception on daily operations and quality control.
• To handle guest complaints, requests and enquiries and to refer all of these to the Directors or General Manager as requested.
• To establish and maintain good customer relations.
• To maintain a daily management log and to communicate daily to all levels of management.
• To liaise with the reception team and assist in maximising table usage through planning and organisation.
• To attend regular meetings with fellow managers to ensure continuity of standards and procedures and maintain a daily log.
• To conduct and oversee the training and development of all floor staff.
• To conduct staff performance appraisals with all front of house staff.
• To ensure that all employees report for duty punctually and wearing the correct uniform.
• To assist in the building of an efficient and cohesive team of staff by taking an active interest in their welfare, safety and development.
• To carry out any other reasonable duties and responsibilities as assigned.
• To always work as a team player and be prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.