At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure hotel safety overnight.
- Company: The Dixon, a boutique hotel in the vibrant Tower Bridge area.
- Benefits: Staff rates, extra leave, charity support, and development opportunities.
- Other info: Be part of a unique hotel culture where you can be yourself.
- Why this job: Join a creative team and make every guest's stay unforgettable.
- Qualifications: Experience in hospitality and a passion for exceptional service.
The predicted salary is between 25000 - 30000 £ per year.
The Hotel The Dixon, Tower Bridge, a boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking center stage in the Tower Bridge neighborhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital’s center of artistic activity. Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.
The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighborhood's culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls. Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighborhood oasis that will welcome not only hotel guests but also the local trade.
What we offer:
- Staff rate across all Marriott brands and across the Dominus hotel portfolio
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
- Additional annual leave entitlement based on length of service
- Impact Day, paid day to support your charity of choice
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- Season Travel Ticket Loan
- Cycle To Work Scheme
- Refer A Friend Scheme – get rewarded when they join the team
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
About the role:
As a Night Receptionist, you will play a key role in ensuring the smooth operation of the hotel overnight while delivering an exceptional guest experience. You will be responsible for welcoming guests, handling check-ins and check-outs, responding to enquiries, and supporting the safety and security of the hotel throughout the night. Working closely with the Night Manager and Front Office team, you will help maintain the highest standards of service, professionalism and operational excellence, ensuring every guest enjoys a seamless stay from arrival to departure.
Key Responsibilities:
- Deliver a warm, friendly and professional service to guests throughout the night.
- Manage guest check-ins, check-outs and overnight enquiries efficiently and courteously.
- Support the Night Manager in the smooth operation of the hotel, ensuring the safety and security of guests and colleagues.
- Complete overnight Front Office procedures, including payment processing, cash handling and night audit tasks.
- Build strong knowledge of the hotel's facilities, services and the local area to confidently assist guests and enhance their stay.
- Promote room upgrades, hotel facilities and Marriott Bonvoy membership to maximise guest satisfaction and revenue opportunities.
- Work closely with other departments to ensure guest requests are communicated and delivered effectively.
- Ensure compliance with Marriott brand standards, hotel procedures and health & safety requirements.
About you:
- Previous experience in a Front Office or guest-facing role within the hospitality industry.
- A genuine passion for delivering exceptional guest experiences.
- Excellent communication and interpersonal skills, with a warm and professional approach.
- Calm and confident when working independently and responding to guest enquiries or operational challenges overnight.
- Flexible and adaptable, with the ability to thrive in a fast-paced environment.
- Highly organised with strong attention to detail and accuracy.
- Experience using hotel property management systems (such as Opera) and Microsoft Office would be an advantage.
If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.
Night Receptionist employer: Dominus
The Dixon, Tower Bridge is an exceptional employer that fosters a collaborative team culture where authenticity and personal growth are celebrated. With unique benefits such as staff rates across all Marriott brands, additional annual leave based on service, and opportunities for development within the Dominus hotel portfolio, employees can thrive in a vibrant environment that reflects the local cultural heritage. Located in the heart of London's artistic hub, working here means being part of a dynamic team dedicated to delivering outstanding guest experiences while enjoying a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dominus. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dominus
Don't be shy about reaching out to Dominus directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dominus and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dominus
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
