At a Glance
- Tasks: Lead the night operations, ensuring guest safety and exceptional service.
- Company: Join the vibrant Hampton by Hilton London City team.
- Benefits: Enjoy staff rates, extra leave, and development opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be a key player in delivering unforgettable guest experiences.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 30000 - 36000 £ per year.
Hampton by Hilton London City is part of the award-winning portfolio of hotels owned by Dominus and managed by Dominus Hospitality.
Opened in 2023, the hotel combines Hampton's signature friendly service with modern comfort in one of London's most vibrant neighbourhoods.
Ideally located between Shoreditch and the City, just moments from Old Spitalfields Market, the hotel is perfectly positioned for both business and leisure travellers, offering easy access to London's financial district and some of the capital's most iconic attractions.
The hotel features
278 contemporary guest rooms , Hampton's signature complimentary hot breakfast buffet, a 24-hour fitness centre and thoughtfully designed spaces that provide guests with everything they need for a comfortable and connected stay.
What we offer
- Staff rate across all Hilton brands and across the Dominus hotel portfolio
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
- Additional annual leave entitlement based on length of service
- Impact Day, paid day to support your charity of choice
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- Season Travel Ticket Loan
- Cycle To Work Scheme
- Refer A Friend Scheme – get rewarded when they join the team
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
Key Responsibilities
- Oversee the full night operation of the hotel, ensuring guest safety, security, and exceptional service standards.
- Act as the senior leader on duty, handling any overnight issues or emergencies.
- Lead, support, and coach the Night Team, ensuring clear communication and smooth operations throughout the night.
- Handle all guest enquiries, complaints, and VIP arrivals with confidence and professionalism.
- Ensure accurate and timely completion of Night Audit processes and daily reporting.
- Maintain strong knowledge of hotel services, room availability, and pricing to maximise overnight revenue opportunities.
- Conduct regular night walks, Health & Safety checks, and uphold all emergency and security procedures.
- Support cross-departmental needs, including coordination with Housekeeping, Engineering, and Food & Beverage as required.
- Drive quality scores, guest satisfaction, and brand standards through consistent leadership and operational excellence.
- Key Skills
- Strong leadership and communication skills with a calm, reassuring presence.
- Excellent problem-solving abilities and confident decision-making under pressure.
- Solid understanding of Health & Safety, security, and emergency procedures.
- A genuine passion for delivering exceptional guest experiences.
- Ability to multitask, stay organised, and maintain clear focus overnight.
- Proficient with PMS systems (PEP/ONQ experience desirable).
About You
- Proven experience in a similar role and strong leadership skills with experience of developing and leading a team.
- Highly reliable, detail-oriented, and comfortable taking ownership of the hotel overnight.
- Flexible and adaptable, with the ability to stay calm under pressure.
- Strong communication and organisational skills, great at managing one’s own time and the time of the team.
- Warm, approachable, and professional, with a natural ability to reassure guests and colleagues.
- Proud to represent the hotel and committed to the highest standards of service.
- #J-18808-Ljbffr
Night Manager employer: Dominus
The Derby London City, Curio Collection by Hilton, is an exceptional employer that values its team members and fosters a collaborative culture where everyone can thrive. With unique benefits such as an Impact Day for charity support, additional leave based on service, and opportunities for development across a prestigious hotel portfolio, employees are encouraged to grow and succeed. Located in the heart of London's financial district, working here means being part of a vibrant community that celebrates individuality and offers a warm, welcoming environment for both staff and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dominus. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dominus
Don't be shy about reaching out to Dominus directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dominus and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dominus
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
