At a Glance
- Tasks: Supervise Front Desk and Food & Beverage operations, ensuring top-notch guest experiences.
- Company: Join the vibrant team at Hampton by Hilton London City, part of Dominus Hospitality.
- Benefits: Enjoy staff rates, extra leave, charity support days, and development opportunities.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Be a key player in creating memorable stays for guests in a modern hotel.
- Qualifications: Experience in a guest-facing role with strong leadership and communication skills.
The predicted salary is between 25740 - 31460 £ per year.
The Hotel
Hampton by Hilton London City is part of the award-winning portfolio of hotels owned by Dominus and managed by Dominus Hospitality.
Opened in 2023, the hotel combines Hampton's signature friendly service with modern comfort in one of London's most vibrant neighbourhoods.
Ideally located between Shoreditch and the City, just moments from Old Spitalfields Market, the hotel is perfectly positioned for both business and leisure travellers, offering easy access to London's financial district and some of the capital's most iconic attractions.
- The hotel features
- 278 contemporary guest rooms
, Hampton's signature complimentary hot breakfast buffet, a 24-hour fitness centre and thoughtfully designed spaces that provide guests with everything they need for a comfortable and connected stay.
What we offer
- Staff rate across all Hilton brands and across the Dominus hotel portfolio
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
- Additional annual leave entitlement based on length of service
- Impact Day, paid day to support your charity of choice
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- Season Travel Ticket Loan
- Cycle To Work Scheme
- Refer A Friend Scheme – get rewarded when they join the team
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
About the role
Guest Services Supervisor at Hampton by Hilton London City, you will support the Reception Manager in the day-to-day running of the Front Office operation, leading by example to ensure our guests receive a warm, friendly and efficient experience from arrival through to departure.
This is a hands‑on role where you will supervise and support the Guest Services team, coordinate daily Front Office activity and help maintain consistently high standards of service.
During your shift, you will also act as a key point of contact for guests and team members, taking ownership of operational matters and supporting the safe and smooth running of the wider hotel.
Key Responsibilities
- Supervise Front Desk and Food & Beverage operations during your shift, ensuring friendly, efficient and consistent service across the hotel.
- Lead by example, remaining hands‑on in the operation and supporting the team during busy periods.
- Lead, coach and motivate team members, providing clear direction and feedback to maintain high service standards.
- Act as a key point of contact during your shift, taking ownership of operational matters and supporting the safe and smooth running of the hotel.
- Handle guest feedback, complaints and service recovery confidently and professionally, ensuring appropriate follow‑up and escalation where required.
- Monitor team performance, attendance and productivity, addressing concerns appropriately and communicating with relevant managers.
- Coordinate with Housekeeping and other departments to ensure effective communication and a seamless guest experience.
- Ensure shift procedures, daily checks and handovers are completed accurately and communicated effectively.
- Support the achievement of guest satisfaction, Hilton Honors and departmental performance objectives.
- Ensure compliance with Health & Safety, security, emergency procedures and Hilton and hotel standards throughout the shift.
- Maintain high standards of operational efficiency, identifying and responding proactively to issues as they arise.
About You
- Previous experience in a
- Front Office, Reception or similar guest-facing hotel role
, with experience taking responsibility for a shift, area or team.
- Confident supporting and motivating others, with the ability to provide clear direction, coaching and feedback.
- A genuine passion for delivering friendly, efficient and high-quality guest experiences.
- Strong communication and interpersonal skills, with a confident and approachable manner.
- Comfortable taking ownership, making sound decisions and responding effectively to guest and operational issues.
- Organised and solutions-focused, with the ability to prioritise effectively in a busy hotel environment.
- Proactive, hands‑on and flexible, with a willingness to support different areas of the hotel as required.
- Comfortable using hotel systems; previous experience with
Hilton systems would be an advantage.
- Flexible to work a variety of shifts, including weekends and bank holidays, in line with business needs.
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Guest Services Supervisor in London employer: Dominus
At Lost Property, part of the Curio Collection by Hilton, we pride ourselves on being an exceptional employer that values collaboration and authenticity. Our team enjoys a range of benefits including staff rates across all Hilton brands, additional annual leave based on service, and opportunities for professional development within our diverse hotel portfolio. Located in the heart of London, we foster a supportive work culture where employees can thrive and contribute to our award-winning hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dominus. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dominus
Don't be shy about reaching out to Dominus directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dominus and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dominus
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
