At a Glance
- Tasks: Deliver warm, friendly service and create memorable experiences for guests in Food & Beverage.
- Company: Join the vibrant team at Hampton by Hilton, London City, a newly opened hotel.
- Benefits: Enjoy paid charity days, extra leave, and development opportunities across top hotel brands.
- Other info: Collaborative culture where you can be your authentic self and thrive together.
- Why this job: Be part of a dynamic team in a unique hotel environment with real growth potential.
- Qualifications: Passion for guest service, flexibility in shifts, and hospitality experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
Hampton by Hilton, London City is looking for a Guest Services Agent (F&B) to join their site in the historic Aldgate.
Responding to strong demand for the Hampton by Hilton brand in London, the hotel opened in May 2023 through a partnership with Dominus Group.
The hotel is a stone’s throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district.
Plans will revitalise the 1960s building with features that complement the surrounding historic architecture.
The property opened with 129 guestrooms in May 2023, and built to 278 guestrooms, hence the opportunity to join a dynamic, well-performing team.
What we offer
- Impact Day, paid day to support your charity of choice
- Additional annual leave entitlement based on length of service
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
- About this role
- Deliver warm, friendly and efficient service to guests across the Food & Beverage areas, creating memorable experiences at every interaction.
- Take food and beverage orders accurately and serve guests in a professional and timely manner.
- Maintain excellent product knowledge to confidently answer guest questions and make recommendations.
- Ensure all Food & Beverage areas are clean, organised and presented to brand standards.
- Support the setup, operation and closing of service periods, ensuring all preparation and duties are completed efficiently.
- Handle guest enquiries and feedback professionally, escalating concerns where appropriate.
- Process orders and payments accurately using hotel systems and procedures.
- Work collaboratively with kitchen and hotel teams to ensure smooth service delivery.
- Comply with all food safety, health & safety and company policies and procedures.
- Demonstrate flexibility by supporting different Food & Beverage outlets and service periods as required by the business.
About you
- Approachable, professional, and well-presented with an eye for detail.
- Driven and passionate about delivering a great guest experience.
- Has flexibility to work different shifts and patterns.
- Knowledge of POS systems is an advantage.
- Desire to deliver fantastic guest service in a friendly and helpful way.
- Preferably has previous experience within the hospitality industry.
If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.
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