At a Glance
- Tasks: Welcome guests, assist with luggage, and create memorable experiences.
- Company: Join a leading hotel brand known for exceptional service.
- Benefits: Enjoy staff rates, extra leave, and development opportunities.
- Other info: Collaborative team culture where you can be your authentic self.
- Why this job: Be the face of hospitality and make a real impact on guest experiences.
- Qualifications: Customer service experience and a passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
About the Role
As a Lobby Host, you will be one of the first and last people our guests meet, creating memorable first impressions and delivering exceptional service throughout their stay. Supporting the Head Concierge and working closely with the Front Office team, you will welcome guests on arrival, assist with luggage, escort guests to their rooms, and provide recommendations to help them make the most of their visit. You will play an important role in ensuring the smooth day-to-day operation of the Concierge function while delivering a warm, personalised and seamless guest experience.
Key Responsibilities
- Welcome guests with a warm and professional approach, creating a memorable arrival and departure experience.
- Support the Head Concierge in the day-to-day operation of the Concierge function, ensuring exceptional service is delivered at every stage of the guest journey.
- Assist guests with luggage, room escorts and general enquiries throughout their stay.
- Provide recommendations on hotel facilities, local attractions, restaurants and transport to enhance the guest experience.
- Work closely with the Reception team to support Front Office operations during busy periods.
- Deliver guest luggage, amenities and other items promptly and accurately.
- Maintain a clean, organised and welcoming lobby and luggage storage area.
- Promote hotel facilities, services and room upgrades where appropriate to enhance guest satisfaction.
- Ensure compliance with hotel policies, brand standards, health & safety procedures and security requirements.
What we offer
- Staff rate across all Hilton brands and across the Dominus hotel portfolio.
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply).
- Additional annual leave entitlement based on length of service.
- Impact Day, paid day to support your charity of choice.
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands.
- Staff events and recognition schemes.
- Access to Employee Assistance Program (EAP).
- Season Travel Ticket Loan.
- Cycle To Work Scheme.
- Refer A Friend Scheme – get rewarded when they join the team.
- A collaborative team culture where people thrive together and a place where you can be your true authentic self.
About You
- Previous experience in a customer-facing role within hospitality, retail or a service environment is advantageous.
- A genuine passion for hospitality and creating memorable guest experiences.
- Friendly, professional and confident, with excellent communication and interpersonal skills.
- Good knowledge of London or an enthusiasm to learn about the local area and provide recommendations to guests.
- Flexible and adaptable, with a proactive attitude and willingness to support the wider Front Office team.
- Highly organised with strong attention to detail and a commitment to delivering exceptional service.
We are committed to a diverse and inclusive workplace. We welcome applications from all parts of the community. Must have valid right to work in the UK, please note that the company does not currently hold a sponsorship licence, therefore sponsorship assistance is not available.
Lobby Host employer: Dominus
As a Lobby Host at our prestigious hotel, you will be part of a dynamic team that values exceptional service and personal growth. With a collaborative culture and numerous development opportunities across the Dominus hotels portfolio, including Marriott and Hilton brands, we ensure our employees thrive in a supportive environment. Enjoy unique benefits such as staff rates, additional leave based on service, and a commitment to community engagement through our Impact Day initiative.
StudySmarter Expert Advice🤫
We think this is how you could land Lobby Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dominus. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dominus
Don't be shy about reaching out to Dominus directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lobby Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dominus and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dominus
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
