At a Glance
- Tasks: Deliver warm, friendly service and create memorable experiences for guests in Food & Beverage.
- Company: Join the vibrant team at Hampton by Hilton, London City, a newly opened hotel.
- Benefits: Enjoy paid charity days, extra leave, and development opportunities across top hotel brands.
- Other info: Collaborative culture where you can be your authentic self and thrive together.
- Why this job: Be part of a dynamic team in a unique hotel environment with great career growth.
- Qualifications: Passion for guest service, flexibility in shifts, and hospitality experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
Hampton by Hilton, London City is looking for a Guest Services Agent (F&B) to join their site in the historic Aldgate. Responding to strong demand for the Hampton by Hilton brand in London, the hotel opened in May 2023 through a partnership with Dominus Group. The hotel is a stone’s throw from Old Spitalfields Market, sandwiched between Shoreditch and the City, London's historic business district. Plans will revitalise the 1960s building with features that complement the surrounding historic architecture. The property opened with 129 guestrooms in May 2023, and built to 278 guestrooms, hence the opportunity to join a dynamic, well-performing team.
What we offer:
- Impact Day, paid day to support your charity of choice
- Additional annual leave entitlement based on length of service
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
About this role:
- Deliver warm, friendly and efficient service to guests across the Food & Beverage areas, creating memorable experiences at every interaction.
- Take food and beverage orders accurately and serve guests in a professional and timely manner.
- Maintain excellent product knowledge to confidently answer guest questions and make recommendations.
- Ensure all Food & Beverage areas are clean, organised and presented to brand standards.
- Support the setup, operation and closing of service periods, ensuring all preparation and duties are completed efficiently.
- Handle guest enquiries and feedback professionally, escalating concerns where appropriate.
- Process orders and payments accurately using hotel systems and procedures.
- Work collaboratively with kitchen and hotel teams to ensure smooth service delivery.
- Comply with all food safety, health & safety and company policies and procedures.
- Demonstrate flexibility by supporting different Food & Beverage outlets and service periods as required by the business.
About you:
- Approachable, professional, and well-presented with an eye for detail.
- Driven and passionate about delivering a great guest experience.
- Has flexibility to work different shifts and patterns.
- Knowledge of POS systems is an advantage.
- Desire to deliver fantastic guest service in a friendly and helpful way.
- Preferably has previous experience within the hospitality industry.
If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.
Guest Service Agent - Food and Beverage (Casual) employer: Dominus
Hampton by Hilton, London City offers an exceptional work environment where team members are valued and encouraged to thrive. With a focus on employee development across the Dominus hotels portfolio, including opportunities within renowned brands like Marriott and Hilton, staff enjoy a collaborative culture that celebrates authenticity. The hotel's prime location in historic Aldgate, combined with unique benefits such as Impact Days for charity support and additional leave based on service, makes it an attractive employer for those seeking meaningful and rewarding careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent - Food and Beverage (Casual)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Dominus and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Agent - Food and Beverage (Casual)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Dominus that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Dominus.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Dominus get a sense of who you are beyond your experience!
How to prepare for a job interview at Dominus
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Dominus and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
