At a Glance
- Tasks: Lead guest experiences and ensure exceptional service delivery at The Derby London City.
- Company: Join the prestigious Curio Collection by Hilton in a vibrant London hotel.
- Benefits: Enjoy staff rates, development opportunities, and a collaborative team culture.
- Other info: Diverse workplace with opportunities for career growth and personal development.
- Why this job: Be the face of hospitality and create memorable stays for guests.
- Qualifications: Experience in guest-facing roles and a passion for exceptional service.
The predicted salary is between 29700 - 36300 £ per year.
Join The Derby London City, Curio Collection by Hilton
The Derby London City, Curio Collection by Hilton is part of a portfolio of award-winning hotels owned by Dominus and managed by Dominus Hospitality.
The hotel opened in April 2026 and joins Hilton’s prestigious Curio Collection in the UK, a global set of remarkable upper upscale hotels handpicked for their unique character and personality - each one a part of the fabric of the city it calls home.
In the heart of London’s historic financial district, “The Derby” resonates with charm and sophistication.
The name, inspired by the iconic bowler hat – affectionately known as a “Derby” – pays homage to the City’s storied banking heritage.
The Derby offers 234 contemporary bedrooms, including 13 suites with panoramic city views.
Guests can enjoy modern British dining with a twist at Rycrofte’s Restaurant, Coffee House and Bar, with options for private dining.
The hotel also features boardroom‑style meeting spaces for 10–20 delegates, fully equipped with the latest technology, all in the heart of London’s Square Mile.
What we offer
- Staff rate across all Hilton brands and across the Dominus hotel portfolio
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
- Impact Day, paid day to support your charity of choice
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- Season Travel Ticket Loan
- Cycle To Work Scheme
- Refer A Friend Scheme – get rewarded when they join the team
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
About The Role
We are looking for a confident and guest-focused Guest Relations Manager to join the team at The Derby London City.
This is a highly visible role at the heart of the hotel, where you will lead the guest experience through proactive engagement, personalised service, and effective service recovery.
You will also act as Duty Manager and support daily hotel operations when required, acting on behalf of senior management to ensure smooth operations, guest safety, and exceptional service delivery.
Key Responsibilities
- Maintain a strong presence in the lobby and guest-facing areas, proactively engaging with guests throughout their stay.
- Personally manage guest feedback and complaints, ensuring timely resolution and meaningful service recovery.
- Welcome and recognise VIP, repeat, and long‑stay guests, coordinating personalised arrangements and amenities.
- Support a safe and secure guest environment by ensuring Health & Safety and emergency procedures are adhered to at all times.
- Support the implementation of health & safety, security, and emergency procedures when required.
- Monitor guest satisfaction scores, reviews, and feedback, identifying trends and driving improvement actions.
- Promote hotel services, facilities, and Hilton Honors enrolment through confident guest interactions.
- Key Skills
- Exceptional communication and interpersonal skills with a natural guest-first approach.
- Confident and professional in managing guest interactions, feedback, and service recovery.
- Calm, organised, and able to perform well under pressure.
- Strong awareness of health & safety and security procedures.
- Comfortable working across departments and supporting operational teams.
- Proficient with Hilton systems and knowledgeable of Hilton brand standards (desired).
About You
- Previous experience in a guest-facing or supervisory role within a hotel or hospitality environment.
- Passionate about delivering exceptional guest experiences and creating memorable stays.
- Honest, ethical, and committed to maintaining high service standards.
- Flexible, approachable, and positive, with a can-do attitude.
- Confident taking responsibility and acting on behalf of senior leaders when required.
- Ambitious and motivated, with interest in developing into future leadership roles.
- Must have valid right to work in the UK, please note that the company does not currently hold a sponsorship licence, therefore sponsorship assistance is not available.
We are committed to a diverse and inclusive workplace. We welcome applications from all parts of the community.
Ready to be part of something remarkable?
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Guest Relations Manager employer: Dominus
The Derby London City, Curio Collection by Hilton, is an exceptional employer that values its team members and fosters a collaborative culture where everyone can thrive. With unique benefits such as an Impact Day for charity support, additional leave based on service, and opportunities for development across a prestigious hotel portfolio, employees are encouraged to grow and succeed. Located in the heart of London's financial district, working here means being part of a vibrant community that celebrates individuality and offers a warm, welcoming environment for both staff and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dominus. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dominus
Don't be shy about reaching out to Dominus directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dominus and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dominus
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
