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- Tasks: Lead innovative loyalty strategies to boost customer engagement and repeat business.
- Company: Join Domino's, the world's leading pizza delivery company with over 1,200 stores in the UK and Ireland.
- Benefits: Enjoy competitive salary, performance bonuses, private health care, and fun team events.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a fast-paced environment.
- Qualifications: Minimum 2 years in loyalty management; strong analytical skills and excellent communication required.
- Other info: Embrace diversity and inclusion while working for a brand loved by millions.
The predicted salary is between 36000 - 60000 £ per year.
Join the World's Leading Pizza Delivery Company. Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We are currently seeking a dynamic and experienced Loyalty Manager to join our CRM team.
In this role, you will be responsible for developing and executing innovative loyalty strategies that enhance customer engagement and drive repeat business. You will play a key role in optimizing our loyalty programs to ensure they meet the needs of our customers while contributing to the overall growth of the brand.
Success in this role looks like:
- Demonstrated success in optimizing and creating loyalty schemes, with a minimum of 2 years' experience in a Loyalty management role.
- Track record of successfully delivering end-to-end Loyalty platform implementations.
- Familiarity with the Braze platform is advantageous but not required.
- Strong analytical and problem-solving skills, with proven ability to translate business requirements into effective technical solutions.
- Excellent written and verbal communication skills, coupled with a demonstrated capacity to manage diverse internal and external stakeholders.
- Exceptional ability to prioritize and meet multiple deadlines in a fast-paced, agile environment.
What’s in it for you:
- Competitive salary and performance-based bonuses.
- Private health and dental care.
- Income protection.
- Fun team events and a supportive work environment.
About Us: Domino's is the world's leading pizza delivery company, with over 1,200 stores across the UK and Ireland. We sell more than 110 million pizzas annually, using only the freshest, highest-quality ingredients. As a digitally focused company, approximately 90% of our system sales come through digital channels, and we have 5.6 million active app customers. We are committed to making our brand the favourite food delivery and collection choice.
We have earned numerous awards and the loyalty of millions of pizza lovers worldwide through our passion for delivering hot, freshly handcrafted pizzas. We value innovation, growth, and a commitment to excellence. We believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued, respected, and empowered. We are committed to creating a space that celebrates the uniqueness of each individual, regardless of their race, ethnicity, gender, sexual orientation, age, ability, religion, socioeconomic status, or any other characteristic.
Our Values: We do the right thing. We are one team. We are bold. We grow and win together. If you share our values and are ready to be part of a world-leading team, apply now and join the Domino's UK & Ireland family!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing
Industries: Food & Beverages and Restaurants
Loyalty Manager employer: Dominos
Contact Detail:
Dominos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Manager
✨Tip Number 1
Familiarise yourself with Domino's current loyalty programmes and their performance metrics. Understanding what works well and what could be improved will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the CRM and loyalty management space, especially those who have experience with the Braze platform. This can provide you with insights and potentially valuable connections that may help you stand out.
✨Tip Number 3
Prepare to discuss specific examples of successful loyalty strategies you've implemented in the past. Be ready to explain how these strategies increased customer engagement and repeat business, as this will showcase your expertise.
✨Tip Number 4
Stay updated on the latest trends in customer loyalty and engagement within the food and beverage industry. Being knowledgeable about current market practices will show your commitment to innovation and growth, aligning with Domino's values.
We think you need these skills to ace Loyalty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in loyalty management, particularly any successful loyalty schemes you've optimised. Use specific metrics to demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and loyalty strategies. Mention your familiarity with the Braze platform if applicable, and how your skills align with Domino's values.
Showcase Analytical Skills: Provide examples of how you've used analytical skills to solve problems or improve loyalty programmes in previous roles. This will demonstrate your ability to translate business requirements into effective solutions.
Highlight Communication Skills: Emphasise your written and verbal communication skills in your application. Mention experiences where you successfully managed diverse stakeholders, as this is crucial for the Loyalty Manager role.
How to prepare for a job interview at Dominos
✨Showcase Your Loyalty Expertise
Be prepared to discuss your previous experience in loyalty management. Highlight specific strategies you've implemented and the results achieved, especially if they relate to customer engagement and repeat business.
✨Demonstrate Analytical Skills
Since strong analytical skills are crucial for this role, come equipped with examples of how you've used data to inform decisions. Discuss any tools or platforms you've worked with, even if you haven't used Braze specifically.
✨Communicate Effectively
Excellent communication is key in this position. Practice articulating your thoughts clearly and concisely, and be ready to explain complex ideas in a way that’s easy to understand for diverse stakeholders.
✨Emphasise Team Collaboration
Domino's values teamwork, so be sure to share experiences where you've successfully collaborated with others. Discuss how you prioritised tasks and met deadlines in fast-paced environments to show you can thrive in their culture.
