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For Companies At a Glance
- Tasks: Lead shifts, manage operations, and support your team in a fast-paced environment.
- Company: Join Hala Group, a proud Domino's franchise with a focus on quality and team development.
- Benefits: Enjoy free meals, discounts, flexible hours, and career growth opportunities.
- Why this job: Be part of a fun, energetic team that values leadership and customer satisfaction.
- Qualifications: 1 year in a customer-facing role; strong leadership and communication skills required.
- Other info: Full training provided; previous management experience is a plus but not essential.
The predicted salary is between 24000 - 36000 £ per year.
Shift Manager – Newcastle Cowgate
Lead the Way – Become a Shift Manager at Domino\’s with Hala Group!
Hala Group is a proud franchise partner of Domino\’s Pizza, operating a growing network of high-performing stores across the UK. We\’re passionate about developing people, delivering quality, and building strong teams that thrive in fast-paced, customer-focused environments. When you join Hala Group, you\’re not just getting a job-you\’re stepping into a business that\’s committed to helping you grow and succeed.
Are You Ready to Step Into Leadership?
We\’re on the lookout for inspiring, driven individuals who can lead by example, motivate their teams, and bring energy to every shift. Domino\’s stores are fun, fast-paced, and team-oriented-when things get busy (and they will), we pull together to make sure every customer leaves happy.
What You\’ll Be Doing
As a Shift Manager, you\’ll take the lead during your shifts, ensuring smooth operations and supporting your team across all aspects of store performance. From managing food quality and team efficiency to handling customer interactions and cost control, you\’ll be at the heart of it all.
You\’ll:
- Deliver outstanding customer service
- Lead, motivate, and support your team
- Manage daily operations and shift activities
- Ensure compliance with food safety standards
- Maintain effective stock control and labour cost management
- Foster a culture of reliability, teamwork, and great performance
What We\’re Looking For
To thrive in this role, you\’ll need:
- At least 1 year of experience in a fast-paced, customer-facing environment (QSR, hospitality, or restaurant preferred)
- Flexibility to work evenings and weekends
- Strong leadership and people skills
- Clear communication (written and verbal)
- Self-motivation, problem-solving ability, and a can-do attitude
- A passion for customer service and team success
Previous managerial experience is helpful but not essential. We provide full training and ongoing development to help you grow into a confident, effective leader.
Why Join Domino\’s with Hala Group?
When you work with Hala Group at Domino\’s, you\’ll benefit from:
- FREE staff meal while on duty (T&Cs apply)
- FREE uniform
- Employee discount
- Recognition through our Employee Rewards Scheme
- Access to the Pension Scheme
- Flexible working hours
- Fantastic career development opportunities, including the chance to run your own store in the future
If you\’re passionate about leading teams, delivering great service, and building a rewarding career, apply now to join the Domino\’s family through Hala Group-where leadership is valued, and growth is encouraged.
Shift Manager - Newcastle Cowgate employer: Domino's Pizza
Contact Detail:
Domino's Pizza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager - Newcastle Cowgate
✨Tip Number 1
Familiarise yourself with the Domino's brand and its values. Understanding what makes Domino's unique will help you align your leadership style with their expectations, showing that you're a great fit for the team.
✨Tip Number 2
Highlight your experience in fast-paced environments during your interactions. Share specific examples of how you've successfully led teams or managed operations under pressure to demonstrate your capability as a Shift Manager.
✨Tip Number 3
Network with current or former employees of Hala Group or Domino's. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 4
Prepare to discuss your approach to customer service and team motivation. Be ready to share strategies you've used in the past to enhance customer satisfaction and foster a positive team environment.
We think you need these skills to ace Shift Manager - Newcastle Cowgate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced, customer-facing environments. Emphasise any leadership roles or responsibilities you've had, even if they were informal.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team success. Mention specific examples of how you've motivated teams or handled challenging situations in previous roles.
Showcase Your Skills: Clearly outline your strong leadership and communication skills in your application. Use bullet points to make it easy for the hiring team to see how you meet their requirements.
Highlight Flexibility and Availability: Since the role requires flexibility to work evenings and weekends, make sure to mention your availability in your application. This shows you're ready to meet the demands of the job.
How to prepare for a job interview at Domino's Pizza
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will show the interviewers that you can handle the responsibilities of the role.
✨Emphasise Customer Service Experience
Since this role is customer-focused, highlight your experience in delivering outstanding customer service. Share specific instances where you went above and beyond for customers, as this aligns with the company's values and expectations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about how you would handle busy shifts, manage stock control, or ensure food safety compliance. Practising these scenarios can help you respond confidently.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility in working hours and a strong team-oriented mindset. Be prepared to discuss your availability and how you work well in a team environment. Showing that you're adaptable and a team player will resonate well with the interviewers.
