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- Tasks: Lead IT service delivery and ensure top-notch service management across the organisation.
- Company: Join Domino's, the UK's leading pizza delivery powerhouse.
- Benefits: Enjoy competitive salary, bonuses, health care, and pizza discounts!
- Why this job: Shape IT services and make a real impact in a dynamic environment.
- Qualifications: Proven experience in service management and strong communication skills.
- Other info: Be part of a fun team with excellent professional development opportunities.
The predicted salary is between 60000 - 75000 £ per year.
Join the World's Leading Pizza Delivery Company. You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike.
We’re looking for a Senior IT Service Delivery Manager, reporting into the Director of IT Service Delivery & Ops. The role will provide senior leadership and governance across the organisation's IT Service Management function, ensuring IT services are delivered with consistency, stability, and quality at scale.
You will own and strengthen the core ITIL service management processes including Major Incident, Problem, Change, and Service Transition setting clear standards, embedding best practice, and ensuring they are applied rigorously across the organisation. This is a pivotal role for an experienced service leader who can combine strategic oversight with operational credibility, shaping how IT services are governed, improved, and sustained.
Success in this role looks like:
- Own and refine operational KPIs, SLAs and OLAs, ensuring they drive performance, efficiency, and customer satisfaction at scale.
- Act as senior escalation authority for all critical incidents, major problems, and high impact operational issues.
- Oversee the senior level governance of new services entering Operations, ensuring risk mitigation, scalability, and successful adoption.
- Direct high severity incident response, ensuring rapid stabilisation, transparent communication, and clear recovery plans.
- As the senior governance lead for Service Delivery, the role also provides strategic continuity by deputising for the Director of IT Service Delivery & Operations when required, ensuring leadership coverage, stability of decision making, and alignment to the wider organisational strategy in their absence.
- Own and drive the governance framework that ensures all IT Service Operations comply with UK & Ireland Data Protection, E Privacy, and Cyber Security standards.
- Proactively identify emerging operational risks, defining mitigation approaches, and embedding the controls, policies, and ways of working required to safeguard service integrity.
What we’re looking for:
- Proven experience as a Senior Manager in Service Management.
- ITIL V4 Managing Professional or higher, with ITIL Master preferred.
- Broad Technical & Business Awareness: Understanding of investment appraisal techniques, Dynamics AX/NAV, SQL, infrastructure, networking, and desktop environments, combined with strong internal business knowledge and external awareness of industry best practices and emerging technologies.
- Ability to lead complex incident, problem and change processes effectively.
- Communications skills with demonstrated success in influencing stakeholders and fostering effective cross departmental teamwork.
- Relationship building with ability to establish effective working relationship across the business.
What’s in it for you:
- Competitive salary and performance-based bonuses.
- Competitive pension contributions.
- Private health and dental care.
- Income protection.
- Professional development opportunities.
- Fun team events and a supportive work environment.
- Pizza discount!
Senior IT Service Delivery Manager in Newport Pagnell employer: Dominos Pizza
Contact Detail:
Dominos Pizza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Delivery Manager in Newport Pagnell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior IT Service Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their IT service management processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in contributing to their success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed incidents, problems, and changes in the past. This will showcase your operational credibility and strategic oversight, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior IT Service Delivery Manager in Newport Pagnell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Service Delivery Manager role. Highlight your experience with ITIL processes and any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've driven performance and improved service delivery in previous roles. We love a good story!
Showcase Your Technical Know-How: Don’t forget to mention your technical skills! Whether it's your experience with SQL, Dynamics AX/NAV, or your understanding of cyber security standards, we want to know how you can contribute to our IT service management function.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Dominos Pizza
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the latest practices and frameworks. Be ready to discuss how you've applied ITIL principles in past roles, particularly around Major Incident and Change Management.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing complex incidents. Think about times when you’ve had to make tough decisions or influence stakeholders, and be ready to share those stories.
✨Understand the Business Landscape
Familiarise yourself with Domino's operations and the pizza delivery industry. Knowing how IT services impact customer satisfaction and operational efficiency will show that you’re not just a techie but also a strategic thinker.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to service delivery challenges. Practice articulating your thought process and decision-making strategies, especially around risk mitigation and incident response.