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- Tasks: Lead IT service delivery, ensuring quality and consistency across the organisation.
- Company: Join a dynamic team at Domino's Pizza, known for its supportive culture.
- Benefits: Enjoy competitive salary, bonuses, health care, and pizza discounts!
- Other info: Great opportunities for professional development and fun team events.
- Why this job: Shape IT governance and make a real impact in a fast-paced environment.
- Qualifications: Proven experience in service management with ITIL V4 certification.
The predicted salary is between 60000 - 75000 £ per year.
We're looking for a Senior IT Service Delivery Manager, reporting into the Director of IT Service Delivery & Ops. The role will provide senior leadership and governance across the organisation's IT Service Management function, ensuring IT services are delivered with consistency, stability, and quality at scale. You will own and strengthen the core ITIL service management processes including Major Incident, Problem, Change, and Service Transition setting clear standards, embedding best practice, and ensuring they are applied rigorously across the organisation. This is a pivotal role for an experienced service leader who can combine strategic oversight with operational credibility, shaping how IT services are governed, improved, and sustained.
Success in this role looks like:
- Own and refine operational KPIs, SLAs and OLAs, ensuring they drive performance, efficiency, and customer satisfaction at scale.
- Act as senior escalation authority for all critical incidents, major problems, and high impact operational issues.
- Oversee the senior level governance of new services entering Operations, ensuring risk mitigation, scalability, and successful adoption.
- Direct high severity incident response, ensuring rapid stabilisation, transparent communication, and clear recovery plans.
- As the senior governance lead for Service Delivery, the role also provides strategic continuity by deputising for the Director of IT Service Delivery & Operations when required, ensuring leadership coverage, stability of decision making, and alignment to the wider organisational strategy in their absence.
- Own and drive the governance framework that ensures all IT Service Operations comply with UK & Ireland Data Protection, E Privacy, and Cyber Security standards.
Qualifications & Skills:
- Proven experience as a Senior Manager in Service Management.
- ITIL V4 Managing Professional or higher, with ITIL Master preferred.
- Broad Technical & Business Awareness: Understanding of investment appraisal techniques, Dynamics AX/NAV, SQL, infrastructure, networking, and desktop environments, combined with strong internal business knowledge and external awareness of industry best practices and emerging technologies.
- Ability to lead complex incident, problem and change processes effectively.
- Communications skills with demonstrated success in influencing stakeholders and fostering effective cross departmental teamwork.
- Relationship building with ability to establish effective working relationship across the business.
Location: Dominos Pizza, Leighton Buzzard, Bedfordshire
Benefits:
- Competitive salary and performance-based bonuses.
- Competitive pension contributions.
- Private health and dental care.
- Income protection.
- Professional development opportunities.
- Fun team events and a supportive work environment.
- Pizza discount!
Senior IT Service Delivery Manager in Heath and Reach employer: Dominos Pizza
Contact Detail:
Dominos Pizza Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Delivery Manager in Heath and Reach
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and real-world applications. Think of examples from your past experiences that showcase your ability to manage incidents and lead teams effectively. We want to see how you can bring that operational credibility to the table!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at StudySmarter. Tailor your approach to show how your skills can help us enhance our IT service delivery.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to the team’s success.
We think you need these skills to ace Senior IT Service Delivery Manager in Heath and Reach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior IT Service Delivery Manager. Highlight your experience with ITIL processes and any relevant leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven performance and customer satisfaction in previous roles. We love a good story!
Showcase Your Technical Know-How: Don’t forget to mention your technical skills! Whether it's your understanding of SQL, networking, or infrastructure, make sure we know you’ve got the chops to back up your service management expertise.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Dominos Pizza
✨Know Your ITIL Inside Out
As a Senior IT Service Delivery Manager, you'll need to demonstrate a solid grasp of ITIL principles. Brush up on the core processes like Major Incident, Problem, Change, and Service Transition. Be ready to discuss how you've applied these in past roles and how you can enhance them in this new position.
✨Showcase Your Leadership Skills
This role requires strong leadership and governance capabilities. Prepare examples of how you've led teams through critical incidents or major problems. Highlight your experience in driving performance and efficiency through KPIs and SLAs, and be ready to discuss how you can bring that expertise to the table.
✨Communicate Clearly and Confidently
Effective communication is key in this role, especially when dealing with stakeholders and cross-departmental teams. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, and prepare to share instances where your communication skills made a difference.
✨Understand the Business Landscape
Having a broad technical and business awareness is crucial. Familiarise yourself with the company's operations, including their use of Dynamics AX/NAV and SQL. Be prepared to discuss how your understanding of industry best practices and emerging technologies can benefit the organisation and improve service delivery.