At a Glance
- Tasks: Lead a team to enhance digital tools and support across the business.
- Company: Join Domino's, a leader in digital workplace innovation.
- Benefits: Hybrid work model, career growth opportunities, and recognition for achievements.
- Other info: Dynamic environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact by improving tech tools that colleagues rely on daily.
- Qualifications: Strong technical knowledge and leadership skills in IT support.
The predicted salary is between 45000 - 55000 £ per year.
About The Role
You bring the direction. We’ll bring the platform to deliver it. At Domino’s, our Digital Workplace keeps everything moving, connecting colleagues, enabling teams, and supporting the business every day. As our Platform Support Team Leader, you’ll lead the team behind it, making sure the tools people rely on are simple, secure, and ready when they need them.
This is a role where leadership and technical know-how go hand in hand. You’ll guide a team of six, shape how we support the business, and make real improvements that colleagues across Domino’s will feel.
What You’ll Bring & What You’ll Be Doing
- Lead and develop a team of six, setting clear priorities while building technical capability and confidence.
- Act as the escalation point for complex issues, using your strong technical knowledge across Microsoft 365, Intune, Entra ID, and Windows.
- Own incident and service request management, balancing priorities, managing SLAs, and reducing repeat issues.
- Manage and improve end-user platforms, including identity, security, and wider Digital Workplace tools.
- Communicate technical issues clearly and simply, supporting both your team and the wider business.
- Take a practical, organised approach to improving processes and ways of working, supported by a solid ITIL foundation (certification and tools such as Active Directory and Meraki desirable).
How We Will Support You
- A clear induction and support from day one.
- The space to lead, contribute ideas, and shape how things are done.
- Opportunities to grow your technical expertise and leadership skills.
- Recognition for great work, from everyday wins to Domi Awards.
- A hybrid working approach, with time to collaborate in person and flexibility to focus.
Platform Support Team Leader employer: Domino's Pizza (UK & Ireland) Plc
At Domino's, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture in Milton Keynes. As a Platform Support Team Leader, you'll not only lead a dedicated team but also have access to continuous professional development opportunities, recognition for your contributions, and the flexibility of a hybrid working model that promotes work-life balance. Join us to make a tangible impact while enjoying a supportive environment that values your growth and ideas.
Contact Details:
Domino's Pizza (UK & Ireland) Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at Domino's on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Microsoft 365 and Intune. We want to see how you can lead a team and tackle complex issues, so be ready to share examples from your past experiences.
✨Tip Number 3
Show off your leadership style! Think about how you’ve developed teams in the past and be prepared to discuss your approach to setting priorities and building confidence within your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining the Domino's family.
We think you need these skills to ace Platform Support Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Platform Support Team Leader role. Highlight your leadership experience and technical know-how, especially with Microsoft 365 and ITIL.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams and improved processes in previous positions, making it clear how you can contribute to our Digital Workplace.
Showcase Your Technical Skills:Don’t shy away from detailing your technical expertise! Mention your familiarity with tools like Intune, Entra ID, and Windows, and how you've used them to solve complex issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Domino's Pizza (UK & Ireland) Plc
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Intune, and Windows. Be ready to discuss how you've used these tools in past roles and how they can improve the Digital Workplace at Domino's.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team before. Think about how you set priorities, build confidence, and develop technical capabilities within your team. This is your chance to shine as a leader!
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. You’ll need to demonstrate that you can support both your team and the wider business effectively, so clarity is key!
✨Be Process-Oriented
Familiarise yourself with ITIL principles and think about how you can improve processes. Be ready to share ideas on managing incident and service requests while balancing priorities and SLAs.
