At a Glance
- Tasks: Handle escalated customer issues and support team development.
- Company: Join the well-known brand, Domino's, in a dynamic role.
- Benefits: Clear induction, ongoing support, and recognition for great work.
- Other info: Opportunities for skill-building and career progression.
- Why this job: Make a real impact on customer care and improve processes.
- Qualifications: Confident in handling complaints and strong IT skills required.
The predicted salary is between 25185 - 28000 £ per year.
About The Role
As our Senior Customer Care Advisor, you’ll play a key role in how we deliver for customers handling complex escalations, supporting the wider team, and helping us improve how we work.
What You’ll Bring
This role is perfect if you’re confident handling escalated customer issues, enjoy helping others develop, and like spotting ways to make day-to-day processes work better. You’ll be based in Milton Keynes, working Sunday to Thursday, 12:30pm to 8:00pm, with an expectation to come into the office typically one to two days a week. If you’re looking for a step forward in your customer care career, want more ownership, and like the idea of getting involved in new projects, this is a genuine opportunity to build your experience in a well‑known brand.
Success in this role
You’re confident handling complaints and more complex customer issues, staying calm, fair and professional under pressure. You’ve got strong IT skills, including Microsoft Office, and you can learn new systems quickly. You’re comfortable working independently, managing priorities, and knowing when to make a call and when to escape. If you’ve used tools such as Halo, Domi Central, Puzzle, or AI tools that would be advantageous.
What You’ll Be Doing
- You’ll be the senior escalation point in the team, helping make sure customer issues are handled properly, progressed at pace, and resolved with care.
- Alongside managing your own workload, you’ll help support new starters and advisors with everyday queries, share best practice, and contribute ideas that make the team stronger.
- Taking ownership of escalated and more complex customer issues across phone, email and digital channels, investigating thoroughly and keeping customers updated until resolution.
- Supporting day-to-day team activity by triaging cases, answering “how to” questions, helping new starters, and sharing clear, practical guidance with advisors.
- Spotting trends, improving templates, FAQs and ways of working, and supporting projects that help the Customer Care team work more clearly and efficiently.
How We Will Support You
A clear induction and the support you need to settle in quickly and feel confident in what’s expected from day one. Ongoing support from your manager and the wider team, with room to build expertise and take on more ownership over time. Opportunities to build your skills, contribute to projects, and develop towards future progression as the team grows. Recognition for great work, whether that’s everyday appreciation or bigger moments through our Domi Awards.
Senior Customer Service Advisor in Milton Keynes employer: Domino's Pizza (UK & Ireland) Plc
At Domino's, we pride ourselves on fostering a supportive and dynamic work environment in Milton Keynes, where your contributions as a Senior Customer Care Advisor are valued and impactful. With a focus on employee growth, we offer clear induction processes, ongoing support, and opportunities to take ownership of projects, ensuring you can develop your skills while being recognised for your hard work. Join us to be part of a well-known brand that encourages innovation and teamwork, making every day rewarding.
Contact Details:
Domino's Pizza (UK & Ireland) Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Domino's Pizza (UK & Ireland) Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Domino's Pizza (UK & Ireland) Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Domino's Pizza (UK & Ireland) Plc:Your cover letter is your chance to shine! Tell us why you want to work at Domino's Pizza (UK & Ireland) Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Domino's Pizza (UK & Ireland) Plc!
How to prepare for a job interview at Domino's Pizza (UK & Ireland) Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
