At a Glance
- Tasks: Lead customer insights and turn data into actionable recommendations for the business.
- Company: Join Domino's, a leading brand in the food delivery industry.
- Benefits: Hybrid work model, career growth opportunities, and recognition for your contributions.
- Other info: Dynamic team environment with a focus on innovation and analytical quality.
- Why this job: Make a real impact by shaping customer experiences and driving business performance.
- Qualifications: Strong SQL skills, experience with analytics tools, and leadership experience.
The predicted salary is between 50000 - 60000 £ per year.
About The Role
As our Customer & Consumer Analytics Manager, you’ll play a key role in how we understand customers, spot opportunities and turn insight into action across the business. You’ll help shape decisions, guide a team, and improve how we use data to deliver a better experience for customers and stronger performance across the UK & Ireland.
What You’ll Bring
- Strong SQL skills and experience working with large datasets.
- Experience building dashboards and reporting in tools such as Power BI, Tableau or similar.
- A background in customer, consumer or commercial analytics, ideally in an e‑commerce or digitally led environment.
- Experience managing or mentoring people, with the confidence to set priorities, coach others and maintain high standards.
- The ability to communicate complex insight clearly to both technical and non‑technical audiences.
What You’ll Be Doing
You’ll own and develop insight across customer, consumer, brand and competitor topics, helping teams make better decisions with a clearer view of what’s happening in the market and what matters most to customers. You’ll work closely with colleagues across Digital, Marketing, Operations, Strategy and Product, while also managing a team of analysts and keeping insight delivery practical, useful and commercially relevant.
- Lead customer, consumer and market insight across the UK & Ireland business, turning findings into actionable recommendations for Marketing, Digital, Product and Operations.
- Own SQL-led analysis, customer segmentation, behavioural modelling and dashboard development, helping senior stakeholders track performance and spot opportunities earlier.
- Manage and develop a team of analysts, setting priorities, coaching great work and building a culture of curiosity, evidence‑based thinking and analytical quality.
How We Will Support You
Bring your flavour, and we’ll back your future. For manager-level roles, our support should feel practical, visible and genuinely useful — with room to build leadership capability, grow your expertise and shape how work gets done.
- A clear induction and support from your manager and team, so you can quickly get to grips with the role, the priorities and how your work connects to the bigger picture.
- Opportunities to deepen your expertise, build leadership capability and grow your career in a role with real visibility across the business.
- The space to shape how insight is delivered, improve ways of working, and bring forward ideas that help us make better decisions.
- Recognition for great work, whether that’s everyday appreciation or bigger moments through things like our Domi Awards.
Customer Analytics & Insights Manager in Milton Keynes employer: Domino's Pizza (UK & Ireland) Plc
At Domino's, we pride ourselves on fostering a dynamic work culture that values your skills and insights as a Customer Analytics & Insights Manager. Based in vibrant Manchester or Milton Keynes, you will enjoy a hybrid working model that promotes work-life balance while leading a talented team to drive impactful customer insights. With robust support for professional growth, recognition of achievements, and the opportunity to shape strategic decisions, Domino's is an excellent employer for those seeking meaningful and rewarding careers in analytics.
Contact Details:
Domino's Pizza (UK & Ireland) Plc Recruitment Team
