At a Glance
- Tasks: Coach and support stores to maintain brand excellence and improve performance.
- Company: Join Domino's, the world's leading pizza company with a focus on innovation and inclusivity.
- Benefits: Flexible schedule, structured induction, ongoing support, and recognition for great work.
- Other info: Dynamic role with opportunities for growth across franchise operations.
- Why this job: Make a real impact by helping teams deliver exceptional customer experiences.
- Qualifications: 12 months as a Store Manager, strong communication skills, and a full driving licence.
The predicted salary is between 36900 - 45100 £ per year.
About The Role
As our Brand Excellence Coach, you'll play a key role in how we deliver for customers and franchise partners across the Republic of Ireland, helping stores maintain exceptional brand standards, improve performance and create great customer experiences. You'll spend time in stores, building trusted relationships, coaching leaders and teams, and turning operational insights into practical action. If you enjoy helping people succeed, solving problems and making a visible difference, this could be the role for you.
This role is perfect if you...
- You enjoy being close to the action and supporting people to perform at their best.
- Being based in the Republic of Ireland, you'll have the freedom to manage your own schedule while travelling across the region and occasionally visiting UK stores.
- No two days look the same. One day you could be completing store evaluations, the next facilitating a workshop or coaching a store manager through a performance challenge.
- You'll thrive if you're resilient, confident having honest conversations, and motivated by helping businesses improve.
You'll work closely with colleagues across the wider operations team, including a dedicated buddy network and support from experienced coaches.
You'll bring:
- A minimum of 12 months' experience as a Store Manager.
- Strong communication and relationship-building skills.
- The confidence to coach, influence and challenge constructively.
- The resilience to manage conflict and navigate difficult conversations professionally.
- A full driving licence and willingness to travel throughout the Republic of Ireland and occasionally to the UK.
- Experience within a franchise environment, multi-site operations or auditing would be an advantage.
What you'll be doing
As a Brand Excellence Coach, you'll help stores deliver consistently high standards by identifying opportunities, sharing best practice and supporting teams to improve performance. You'll use operational knowledge, coaching expertise and data-driven insights to help franchisees and store leaders achieve stronger results while maintaining brand excellence.
- Evaluating store operations, systems and processes against Domino's brand standards, identifying opportunities for improvement and providing practical coaching support.
- Using operational data, audit findings and store insights to identify trends, highlight risks and support performance improvement plans.
- Delivering workshops, training sessions and coaching programmes that build capability, strengthen compliance and improve store performance.
How we will support you
Bring your flavour, and we'll back your future. Here's what you can expect:
- A structured induction and support from experienced colleagues, including partnership with the wider Brand Excellence team.
- Regular coaching, guidance and development from your manager and peers as you build your expertise.
- Opportunities to broaden your experience across franchise operations, training and performance improvement initiatives.
- The freedom to organise your schedule and take ownership of your region, with the support you need when challenges arise.
- Recognition for great work through everyday appreciation and programmes such as our Domi Awards.
About Us
Domino's is the world's leading pizza company, with over 1,400 stores across the UK and Ireland. We're committed to using the freshest, highest-quality ingredients to create over 110 million delectable pizzas each year. Plus, we're a tech‑savvy and data‑driven bunch – 90% of our system sales come through digital channels and 75% of our digital orders come via the app. We have 9.5 million active app customers!
Our mission? To be the go‑to choice for food delivery and collection by crafting hot, freshly made pizzas that earn us accolades and the loyalty of millions of pizza enthusiasts worldwide. We're all about innovation, growth, and a commitment to excellence. At Domino's, we embrace the power of diversity and foster an inclusive environment where everyone feels valued, respected, and empowered. We celebrate the uniqueness of each individual, regardless of their identity, background, or any other characteristic. When you join our team, you join a family that welcomes and celebrates authenticity!
Our recipe for success? Our DomiDNA:
- We Mean Business
- We Always Deliver
- We’re Open to New Flavours
- We’re Tastier Together
Brand Excellence Coach in Milton Keynes employer: Domino's Pizza (UK & Ireland) Plc
At Domino's UK & Ireland, we pride ourselves on being an excellent employer, offering our 7.5T Drivers a supportive work culture that prioritises safety and teamwork. With flexible shift patterns, competitive benefits including pizza discounts, and opportunities for career growth within our dynamic Warrington team, we ensure that our employees feel valued and motivated in their roles.
Contact Details:
Domino's Pizza (UK & Ireland) Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Brand Excellence Coach in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Domino's Pizza (UK & Ireland) Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Domino's Pizza (UK & Ireland) Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Brand Excellence Coach in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Domino's Pizza (UK & Ireland) Plc:Your cover letter is your chance to shine! Tell us why you want to work at Domino's Pizza (UK & Ireland) Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Domino's Pizza (UK & Ireland) Plc!
How to prepare for a job interview at Domino's Pizza (UK & Ireland) Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
