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- Tasks: Lead IT service delivery and ensure top-notch service management across the organisation.
- Company: Join Domino's, the UK's leading pizza delivery powerhouse with a dynamic culture.
- Benefits: Enjoy competitive salary, bonuses, private health care, and fun team events.
- Other info: Be part of a passionate team that values people as much as pizza!
- Why this job: Make a real impact in a pivotal role shaping IT service governance and quality.
- Qualifications: Proven experience in IT service management and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Join the World's Leading Pizza Delivery Company. Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We’re looking for a Senior IT Service Delivery Manager, reporting into the Director of IT Service Delivery & Ops. The role will provide senior leadership and governance across the organisation’s IT Service Management function, ensuring IT services are delivered with consistency, stability, and quality at scale.
You will own and strengthen the core ITIL service management processes including Major Incident, Problem, Change, and Service Transition setting clear standards, embedding best practice, and ensuring they are applied rigorously across the organisation. This is a pivotal role for an experienced service leader who can combine strategic oversight with operational credibility, shaping how IT services are governed, improved, and sustained.
Responsibilities
- Own and refine operational KPIs, SLAs and OLAs, ensuring they drive performance, efficiency, and customer satisfaction at scale.
- Act as senior escalation authority for all critical incidents, major problems, and high‑impact operational issues.
- Oversee the senior‑level governance of new services entering Operations, ensuring risk mitigation, scalability, and successful adoption.
- Direct high‑severity incident response, ensuring rapid stabilisation, transparent communication, and clear recovery plans.
- As the senior governance lead for Service Delivery, deputise for the Director of IT Service Delivery & Operations when required, ensuring leadership coverage and alignment to the wider organisational strategy in their absence.
- Own and drive the governance framework that ensures all IT Service Operations comply with UK & Ireland Data Protection, E‑Privacy, and Cyber Security standards.
- Proactively identify emerging operational risks, defining mitigation approaches, and embedding the controls, policies, and ways of working required to safeguard service integrity.
Qualifications
- Proven experience as a Senior Manager in Service Management ITIL V4 Managing Professional or higher, with ITIL Master preferred.
- Broad Technical & Business Awareness: Understanding of investment appraisal techniques, Dynamics AX/NAV, SQL, infrastructure, networking, and desktop environments, combined with strong internal business knowledge and external awareness of industry best practices and emerging technologies.
- Ability to lead complex incident, problem and change processes effectively.
- Communications skills with demonstrated success in influencing stakeholders and fostering effective cross‑departmental teamwork.
- Relationship building with ability to establish effective working relationships across the business.
Benefits
- Competitive salary and performance-based bonuses.
- Private health and dental care.
- Income protection.
- Fun team events and a supportive work environment.
If you share our values and are ready to be part of a world-class team that's as passionate about people as we are about pizza, apply now.
Senior IT Service Delivery Manager in Milton Keynes employer: Domino’s Pizza UK & Ireland Ltd
Contact Detail:
Domino’s Pizza UK & Ireland Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Delivery Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Domino's or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into ITIL practices and service management. Brush up on your knowledge of KPIs and SLAs, as these will be key topics. Show us you know your stuff!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up. A little persistence goes a long way in showing your enthusiasm for the role.
✨Tip Number 4
Be ready to showcase your leadership skills. Think of examples where you've successfully managed incidents or led teams through challenges. We want to see how you can bring that experience to our team!
We think you need these skills to ace Senior IT Service Delivery Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Service Delivery Manager role. Highlight your experience with ITIL processes and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples from your past that demonstrate your expertise in service management.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to show how you've improved service delivery or customer satisfaction in previous roles. We love numbers!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team at Domino's!
How to prepare for a job interview at Domino’s Pizza UK & Ireland Ltd
✨Know Your ITIL Inside Out
As a Senior IT Service Delivery Manager, you'll need to demonstrate a solid understanding of ITIL principles. Brush up on the core processes like Major Incident, Problem, Change, and Service Transition. Be ready to discuss how you've applied these in previous roles and how you can enhance them at Domino's.
✨Showcase Your Leadership Skills
This role requires strong leadership and governance capabilities. Prepare examples of how you've led teams through high-severity incidents or major problems. Highlight your experience in driving performance through KPIs and SLAs, and be ready to discuss how you can bring that expertise to the table.
✨Communicate Clearly and Confidently
Effective communication is key in this position. Practice articulating your thoughts clearly, especially when discussing complex technical issues. Think about how you can influence stakeholders and foster teamwork across departments, as this will be crucial for success in the role.
✨Understand the Business Landscape
Familiarise yourself with Domino's business model and the pizza delivery industry. Show that you understand the importance of customer satisfaction and operational efficiency. Be prepared to discuss how your technical knowledge can align with business goals and drive service improvements.