At a Glance
- Tasks: Deliver world-class vision technology solutions and provide exceptional customer service.
- Company: Join Domino, a leader in innovative printing technology with a collaborative culture.
- Benefits: Enjoy 25 days holiday, competitive salary, medical insurance, and a green car scheme.
- Other info: Dynamic environment with opportunities for personal development and international travel.
- Why this job: Combine hands-on engineering with travel and build strong customer relationships.
- Qualifications: Technical skills in electronics and excellent communication abilities are essential.
The predicted salary is between 35000 - 45000 £ per year.
Location: UK & International Travel Required
Field-Based: Approximately 50% Travel
About The Role
Join Domino and help deliver world-class vision technology solutions. At Domino, we pride ourselves on delivering cutting-edge inspection and vision systems that keep our customers operating at the highest standards. We are looking for a skilled and customer-focused Field Service Engineer to join our growing technical team. This is an exciting opportunity for someone who enjoys combining hands-on engineering with customer interaction, problem-solving, and international travel. You’ll play a key role in supporting our commercial clients from installation through to long-term lifecycle support, ensuring exceptional service every step of the way. Working closely with our engineering and development teams, you’ll help deliver technical solutions aligned with best practice while building trusted customer relationships across the UK and beyond.
Responsibilities
- Providing outstanding customer service to Lake Image’s commercial clients from the agreed point of sale through to customer acceptance and throughout the equipment’s lifecycle.
- Support the delivery of technical solutions and products in line with best practice.
- Installing, maintaining, servicing, and repairing Lake’s advanced vision technologies.
- Conducting preventative maintenance, equipment health checks, and fault diagnostics.
- Delivering timely and effective resolutions to technical issues.
- Liaising directly with customer sites, providing updates before, during, and after visits.
- Identifying opportunities for equipment upgrades, minor repairs, and service improvements.
- Supporting customers through the UK technical helpdesk triage team.
- Providing operator training and technical support to customers.
- Maintaining accurate service records and documentation within the service management system.
- Managing engineering stock accurately, including annual stock takes.
- Collaborating with colleagues to improve efficiency, first-time fix rates, and equipment reliability.
- Feeding back customer insights to support product improvement and future sales opportunities.
- Participating in face-to-face and virtual service meetings.
- Taking ownership of your personal development, technical knowledge, and customer service skills.
About You
We’re looking for someone who combines strong technical ability with excellent customer service skills. You’ll ideally have:
- An electrical/electronic apprenticeship, HNC, or equivalent qualification.
- A solid understanding of electronic principles and circuit theory.
- Experience with microprocessor-based products and software-driven systems.
- Knowledge of PCs within industrial environments, including networking, interface software, diagnostics, and third-party applications.
- Strong fault-finding and problem-solving skills with a methodical approach.
- Excellent communication skills, with the ability to explain technical information clearly to non-technical audiences.
- A proactive and customer-focused mindset.
- Strong organisation and planning skills.
- The ability to remain calm under pressure and inspire confidence in customers.
- High attention to detail and commitment to completing tasks to a high standard.
- Flexibility to work unsocial hours when required.
- A full UK driving licence.
Desirable Experience:
- Basic understanding of printing technology.
What You Can Expect
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
- Pension plan, starting with 8% employer contributions.
This role offers the opportunity to work with innovative technology, develop specialist expertise, and travel internationally while being part of a supportive and collaborative team environment. If you enjoy solving technical challenges and building strong customer relationships, we’d love to hear from you.
About Us
At Domino Printing Sciences we do more. Our expertise isn’t just in providing cutting-edge variable data printing technology; it’s in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time. Due to the nature of this role the successful candidate will need to complete background checks including a health assessment and 5 years’ employment/educational references.
Service and Support Engineer in Tring employer: Domino Sweden
At Domino Printing Sciences, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment that fosters personal and professional growth. As a Service and Support Engineer, you'll enjoy a competitive salary, generous benefits including a discretionary bonus scheme, and opportunities for international travel while working with cutting-edge technology. Our commitment to employee well-being is reflected in our comprehensive health insurance options and a supportive culture that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Support Engineer in Tring
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service and Support Engineer role you’re after at Domino Sweden.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Domino Sweden a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Domino Sweden.
✨Apply Through Company Websites
When you spot a role like Service and Support Engineer at Domino Sweden, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service and Support Engineer in Tring
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service and Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Domino Sweden a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Domino Sweden specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Domino Sweden
✨Brush Up on Core Engineering Principles
Before heading into the interview with Domino Sweden, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Domino Sweden want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
