About the Role
We're looking for a highly organised and proactive Technical Services Administrator to join our Technical Services & Solutions team based in Bar Hill, Cambridge for a 6-month fixed-term contract (FTC). This is a key administrative role supporting our field engineers, managers, sales teams and customers, ensuring the smooth coordination and delivery of technical service activities across the UK. Acting as a central point of contact, you'll help maintain accurate records, support operational processes, coordinate customer communications and contribute to the overall efficiency of the department. The role offers excellent exposure across multiple areas of the business, including Technical Services, Sales, Finance and Operations, providing an opportunity to develop a broad understanding of service delivery within a leading technology company. This is an ideal opportunity for someone who enjoys working in a fast-paced environment, takes pride in organisation and administration, and is looking to develop their career within a collaborative and customer-focused team.
Key Responsibilities
- Manage customer service requests and ensure appropriate allocation.
- Create and maintain service records and customer documentation.
- Process service-related orders, quotations and invoices.
- Provide updates to customers regarding service visits, installations and ongoing activities.
- Produce operational and performance reports.
- Maintain service records, compliance documentation and departmental communications.
- Coordinate stock, spare parts and equipment administration.
- Support engineers, managers and field-based teams with day-to-day administration.
- Assist with onboarding, training coordination and continuous improvement initiatives.
- Collaborate with Sales, Finance and Operations to ensure smooth business processes.
About You
To be successful in this role, you'll be organised, detail-focused and comfortable managing multiple priorities simultaneously.
You’ll ideally bring:
- Strong organisational and administrative skills.
- Excellent written and verbal communication skills.
- A customer-focused approach.
- Good time management and attention to detail.
- The ability to build professional working relationships with colleagues and customers.
- Initiative, resilience and a willingness to learn.
- Strong problem-solving and analytical skills.
- Confidence using Microsoft Office applications, including Outlook and Excel.
- Experience in a service, administration or coordination environment would be advantageous.
At Domino, we encourage continuous development and career progression. In this role you'll gain exposure to service operations, customer support, reporting, stock administration and cross-functional business processes, providing an excellent foundation for future career growth within Technical Services and Operations.
Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
What You Can Expect
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
- Pension plan, starting with 8% employer contributions.
We are a highly successful company, large enough to offer genuine career development opportunities, yet small enough for your contribution to be recognised and rewarded.
About Us
At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it's not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.
Due to the nature of this role the successful candidate will need to complete background checks including a health assessment and 5 years’ employment/educational references.
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Technical Services Administrator employer: Domino Printing
Domino Printing Sciences is an exceptional employer that fosters a culture of innovation and continuous improvement, making it an ideal place for a Strategic Growth Leader. With a focus on employee development and a commitment to sustainability, team members are empowered to drive meaningful change while enjoying the flexibility of a remote work environment. Join us in shaping the future of printing and coding solutions, where your contributions will be valued and rewarded.
