Service and Support Engineer in London

Location: UK & International Travel Required

Field-Based: Approximately 50% Travel

About The Role

Join Domino and help deliver world‑class vision technology solutions. At Domino, we pride ourselves on delivering cutting‑edge inspection and vision systems that keep our customers operating at the highest standards. We are looking for a skilled and customer‑focused Field Service Engineer to join our growing technical team. This is an exciting opportunity for someone who enjoys combining hands‑on engineering with customer interaction, problem‑solving, and international travel. You’ll play a key role in supporting our commercial clients from installation through to long‑term lifecycle support, ensuring exceptional service every step of the way. Working closely with our engineering and development teams, you’ll help deliver technical solutions aligned with best practice while building trusted customer relationships across the UK and beyond.

Responsibilities

• Providing outstanding customer service to Lake Image’s commercial clients from the agreed point of sale through to customer acceptance and throughout the equipment’s lifecycle.
• Support the delivery of technical solutions and products in line with best practice.
• Installing, maintaining, servicing, and repairing Lake’s advanced vision technologies.
• Conducting preventative maintenance, equipment health checks, and fault diagnostics.
• Delivering timely and effective resolutions to technical issues.
• Liaising directly with customer sites, providing updates before, during, and after visits.
• Identifying opportunities for equipment upgrades, minor repairs, and service improvements.
• Supporting customers through the UK technical helpdesk triage team.
• Providing operator training and technical support to customers.
• Maintaining accurate service records and documentation within the service management system.
• Managing engineering stock accurately, including annual stock takes.
• Collaborating with colleagues to improve efficiency, first‑time fix rates, and equipment reliability.
• Feeding back customer insights to support product improvement and future sales opportunities.
• Participating in face‑to‑face and virtual service meetings.
• Taking ownership of your personal development, technical knowledge, and customer service skills.

About You

We’re looking for someone who combines strong technical ability with excellent customer service skills. You’ll ideally have:

• An electrical/electronic apprenticeship, HNC, or equivalent qualification.
• A solid understanding of electronic principles and circuit theory.
• Experience with microprocessor‑based products and software‑driven systems.
• Knowledge of PCs within industrial environments, including networking, interface software, diagnostics, and third‑party applications.
• Strong fault‑finding and problem‑solving skills with a methodical approach.
• Excellent communication skills, with the ability to explain technical information clearly to non‑technical audiences.
• A proactive and customer‑focused mindset.
• Strong organisation and planning skills.
• The ability to remain calm under pressure and inspire confidence in customers.
• High attention to detail and commitment to completing tasks to a high standard.
• Flexibility to work unsocial hours when required.
• A full UK driving licence.

Desirable Experience:

• Basic understanding of printing technology.

What You Can Expect

As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

• 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
• A discretionary bonus scheme, a testament to your hard work and dedication.
• Life insurance, providing security and peace of mind for you and your loved ones.
• Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
• Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
• Pension plan, starting with 8% employer contributions.

About Us

At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting‑edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also an exceptional place to work.

Due to the nature of this role the successful candidate will need to complete background checks including a health assessment and 5 years’ employment/educational references.